Customer Service Advisor (10849)

Macmillan Cancer Support; Shipley; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Adviser to join their team. In this rewarding role, you will be at the forefront of supporting fundraising efforts, providing vital information and inspiration to volunteers and supporters alike. You will engage with individuals across multiple channels, ensuring they receive the assistance they need to make a real difference in the lives of those affected by cancer. With a commitment to customer care and a focus on quality service, this position offers a unique opportunity to contribute to meaningful change while working in a hybrid environment that balances home and office life.

Qualifications

• Established customer service professional with multi-channel experience.
• Strong written and verbal communication skills essential for role.

Responsibilities

• Provide personalized information and support to fundraising supporters.
• Guide supporters through their fundraising journey and meet service targets.

Skills

Customer Service

Communication Skills

Microsoft Office

Workforce Management Systems

Customer Relationship Management

Job description

Customer Service Adviser
Fixed Term contract
Contract Length: Monday 9th June 2025 – Wednesday 31st December 2025
Full time: 34.5 hrs
Hybrid: Split between home and our Shipley Office minimum 1 day in office per week (outside of induction training)
Salary: £26,000 - £29,000 per annum

Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions?

About the role

This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.

With 98% of Macmillan’s income from voluntary sources, you’ll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media.

You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.

About you

The skills and experience that we are looking for in the role are:

• Established customer service professional ideally with multi-channel contact centre experience and strong written and verbal communication skills.
• Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.
• Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
• Ability to engage and support others and build rapport both internally and externally.

About Us

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

Recruitment Process

The application closing date is Friday 16th May 2025

Successful candidates will be invited to an online interview and short assessment via Teams either Thursday 22nd or Friday 23rd May 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Induction Training

Please note your first 2 weeks will be dedicated to induction training. This will require in-person attendance at the Shipley office as below:

• Weeks 1 and 2: 5 days per week in office

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team [e-mail] for advice and reasonable adjustments.