Customer Service Advisor - 04001, 04006

West Berkshire Council; Newbury; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a leading council as a Customer Service Advisor, where you will be the first point of contact for residents. You will handle inquiries, provide support, and ensure a high-quality service. This role offers a supportive environment with opportunities for career progression and excellent benefits.

Benefits

Flexible Working

Hybrid Working

Training and Development Opportunities

Generous Local Government Pension Scheme

Family Friendly Policies

Local Discounts

Wellbeing Programme

28 Days Annual Leave

Qualifications

• Previous experience in a customer service role is essential.
• Ability to handle difficult situations with empathy.

Responsibilities

• Handle incoming customer enquiries via phone, email, and face-to-face.
• Provide accurate information and advice regarding council services.
• Process requests, applications, and complaints in a timely manner.

Skills

Communication

Interpersonal Skills

Problem Solving

Organizational Skills

Education

Customer Service Experience

Tools

Customer Relationship Management System

Job description

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Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference to the lives of local residents? If so, we have an exciting opportunity for you to join our Customer Service team as a Customer Service Advisor at West Berkshire Council.

Starting salary for this role is £24,790 with the potential of career progression to a maximum of £31,067

The Role

Responsibilities

As a Customer Service Advisor, you will be the first point of contact for our customers, providing them with information, support, and assistance across a wide range of enquiries. Your main responsibilities will include:

• Handling incoming customer enquiries via phone, email, and face-to-face interactions
• Providing accurate information and advice to customers regarding council services
• Processing requests, applications, and complaints in a timely manner
• Ensuring customer enquiries are resolved at the first point of contact wherever possible
• Maintaining accurate records and data entry using our customer relationship management system
  
  

As part of the Customer Service team, you will report to the Customer Services Manager and work closely with other advisors to ensure a consistent and high-quality service is delivered to our customers.

We are looking for individuals who possess the following skills and attributes:

• Excellent communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport with customers
• Good problem-solving abilities and the capacity to handle difficult situations with empathy
• Organised and able to prioritise tasks effectively in a busy environment
• Proficient in using computer systems and software for data entry and record keeping
  
  

Previous experience in a customer service role is essential, ideally within a public sector or local government environment. A good understanding of the types of enquiries received by a council and how to address them would be advantageous.

West Berkshire Council Offer Excellent Employment Benefits Such As

• Flexible working wherever possible between the hours of 07.00-21.00
• Hybrid working wherever possible working 40% in the office
• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 28 days per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.
  
  

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.

In addition, you will be part of a supportive and inclusive working environment, dedicated to making a positive impact in the local community.

If you would like to learn more about this role, please contact Paula Tennent, Customer Services Manager, on 01635 503818 or email [e-mail] .

We look forward to receiving your application and welcoming you to our Customer Service team at West Berkshire Council.

Join us at West Berkshire Council and make a positive impact in our community while advancing your career.

Explore everything that a career with West Berkshire Council has to offer here: Working with Us

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How To Apply

Please now complete a short online application form. You will then be able to upload your CV.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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