Customer Service Advisor

Culligan UK limited; Wolverhampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

23 Days Holiday + Bank Holidays

Company Pension Scheme

Company Sick pay

Cycle to Work Scheme

Employee Reward & Discount Platform

24/7 Employee Assistance Program

Ongoing learning and development

Onsite parking

Life Assurance Scheme

Job summary

A leading provider of drinking water solutions is seeking a Customer Service Advisor in Wolverhampton. In this role, you'll provide excellent service to customers through inbound calls and Salesforce, resolving queries efficiently. The ideal candidate will have strong communication and problem-solving skills, the ability to work independently and manage diverse priorities. Benefits include 23 days holiday, a pension scheme, and access to a learning platform.

Qualifications

• Excellent communication and problem solving skills.
• Ability to work well independently & as part of a team.
• Good experience working with Microsoft Office Suite.
• Ability to handle diverse & competing priorities.

Responsibilities

• Provide excellent customer service via inbound calls and Salesforce cases.
• Resolve customer queries efficiently at first contact whenever possible.
• Contribute to Net Promoter Score and overall Customer Satisfaction.
• Accurately log and manage cases in Salesforce.
• Collaborate with internal teams to escalate complex issues.
• Maintain up-to-date knowledge of products, services, and processes.

Skills

Excellent communication

Problem solving

Ability to work independently

IT Literate

Ability to handle diverse priorities

Tools

Salesforce

Microsoft Office Suite

Job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Customer Service Advisor, your primary responsibility will be to provide excellent service to all Culligan UK Customers via our responsive contact service. In this role first line role we will provide assistance to a wide range of customer queries, from invoice help and water orders, to repairs & services.

Through working closely with Customer Experience Managers and wider departments, you will play a pivotal role in developing strong customer relationships whilst driving continued business success.

Working Hours: Monday-Friday 8:45am-17:00pm

Key Responsibilities:

• Provide excellent customer service via inbound calls and Salesforce cases.
• Resolve customer queries efficiently at first contact wherever possible.
• Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
• Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
• Collaborate with internal teams to escalate and resolve complex issues.
• Ensuring relevant systems and date are accurately updated.
• Maintain up-to-date knowledge of products, services, and processes.

Qualifications:

• Excellent communication and problem solving skills
• Ability to work well independently & as part of a team
• IT Literate - Good experience working with Microsoft Office Suite
• Ability to handle diverse & competing priorities

Benefits:

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on-going learning and development via our online learning platforms
• Onsite parking available
• Lie Assurance Scheme