Field Service Technician

Culligan UK limited; Doncaster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company van

Private use option

23 days' holiday + Bank Holidays

Company pension scheme

Sick Pay

Perks at Work discounts

24 hour Employee Assistance Programme

Volunteering Day

Career progression

Uniform & Tablet supplied

Job summary

Culligan is seeking a motivated Field Service Technician to support our customers and ensure water treatment systems operate at peak performance. You will be part of our field operations, with structured training and clear progression paths, helping us deliver reliable, safe water solutions.

Typical hours are Monday to Friday, 8:30am–5:00pm, with a company van provided and opportunities for career advancement within a supportive team environment.

Qualifications

• Experience in plumbing or electrical fields preferred, but full training will be provided.
• Full and valid driving licence with up to 6 penalty points.
• Ability to diagnose and resolve technical issues.
• Strong DIY skills and use of power tools.
• Excellent communication and customer rapport skills.

Responsibilities

• Carry out regular maintenance and repairs on water treatment systems.
• Install and troubleshoot equipment at client sites.
• Manage service schedules to minimise downtime.
• Record service visits and report issues or suggestions.
• Engage with customers to understand needs and deliver service.
• Weekly visits to the Service Centre to replenish parts.

Skills

Field service experience

Customer service

Diagnostic skills

Power tools

Driving licence

Communication

Job description

We're excited to welcome a motivated Field Service Technician to join our team at Culligan!

In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers and ensuring their water treatment systems are in perfect working order.

This is a great opportunity to join our field operations team and start a career at Culligan. We offer ongoing training and development, providing opportunities for progression with structured training programmes.

Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work: Monday-Friday 8:30am-5:00pm

Core Role & Responsibilities:

• Carry out regular maintenance and repairs on water treatment systems.
• Handle the installation and troubleshooting of equipment directly at clients' locations.
• Efficiently oversee service schedules to reduce downtime for our customers.
• Keep precise records of service visits and communicate any issues or suggestions.
• Engage with customers to grasp their needs and deliver outstanding customer service
• Weekly visits to the designated Service Centre to replenish parts and supplies.

• Proven experience in plumbing or electrical fields preferred, but full training will be provided.
• A full and valid driving license with a maximum of 6 points.
• Ability to diagnose and resolve technical issues effectively.
• Strong DIY skills and experience using power tools.
• Excellent communication skills and the ability to build rapport with customers.

• Monday - Friday working pattern
• Small Company van with private use option available
• Uniform & Tabletsupplied
• 23 days' holiday + Bank Holidays - increasing with long service
• Enhanced Maternity, Paternity, Shared Parental and Grandparent leave
• Company Pension scheme
• Company Sick Pay
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression