Customer Service Advisor

Driver Hire Borders; Wetherby; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading FTSE 100 company as a Customer Service Advisor in Wetherby. In this vital role, you will enhance customer experiences through effective communication and relationship building while enjoying a comprehensive rewards package, including generous holidays and pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive company pension scheme

Qualifications

• Experience in customer service preferred, ideally in a relevant industry.
• Ability to build relationships and understand customer needs.
• Proactive attitude and initiative in improving customer experience.

Responsibilities

• Manage customer inquiries via phone, email, and website.
• Maximize upselling opportunities using product knowledge.
• Take ownership of the customer journey from inquiry to feedback.

Skills

Communication

Customer Relationship Management

Problem Solving

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them improve their experience with us.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your day-to-day activities will include communicating with customers via telephone, email, and website requests. You’ll manage orders from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll need to think on your feet and use your initiative to ensure we deliver the best experience and continually improve our service.

This is an excellent opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you in return? You’ll be joining a highly successful FTSE 100 company—the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive company pension scheme.