Customer Service Advisor - French Speaking

Advancing People Limited; St. Neots; Remote; GBP 27,000; Full time

Job summary

A leading recruitment specialist is seeking a French Speaking Customer Service Advisor to support clients in French-speaking regions while also assisting English-speaking markets. This full-time role involves providing excellent customer service via phone and email, and requires fluency in both languages. The position offers an attractive annual salary and convenient remote work arrangements with a commitment to customer engagement and retention.

Qualifications

• Fluent in French and English.
• Strong customer focus and professional approach.
• Excellent communication skills, both oral and written.

Responsibilities

• Receive incoming calls and deliver high-quality customer service.
• Assist with new customer enquiries and process orders.
• Be proactive in customer retention.

Skills

Fluent in French

Fluent in English

Customer focus

Excellent communication skills

Good computer skills

Job description

Advancing People - Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in St. Neots, Cambridgeshire.

As a French Speaking Customer Service Administrator, your responsibility will be to work with clients primarily based in the French-speaking region and covering the English-speaking markets, providing excellent customer service via phone or email, and ensuring enquiries are dealt with promptly and professionally.

Roles & Responsibilities:

• Receive incoming calls
• Deliver high-quality customer service
• Assist with new customer enquiries
• Process orders received via telephone, fax, email, or internet
• Be proactive in customer retention

Person Specification:

• Fluent in French and English
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can-do" attitude

This is a full-time, permanent position offering an annual basic salary of up to £27,000 plus attractive company benefits.

This is a remote / work-from-home position. If successful, you would need to commute to St. Neots, Cambridge, three times a week.

Working hours are Monday to Friday, 37.5 hours per week.

Apply now!

Advancing People - Multilingual Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.