Customer Service Advisor

Briggs Equipment Ltd; West Midlands Combined Authority; On-site; GBP 21,000; Full time

Job summary

A leading provider of asset management solutions is seeking a Customer Service Advisor for their Cannock location. The role involves ensuring safety compliance, managing scheduling for engineers, and maintaining excellent communication with customers. Ideal candidates will be proficient in Microsoft Office, possess strong organizational and people management skills, and be ready for career growth opportunities.

Benefits

Future development and career opportunities

Contributory pension scheme (up to 6% employer contribution)

Profit share bonus based on performance

Paycare and eyecare health schemes

High street discounts

Qualifications

• Strong computer skills, particularly in Microsoft Office.
• Excellent communication and organizational abilities.
• Good people management skills.

Responsibilities

• Ensure adherence to health and safety guidelines.
• Support Regional Service Controllers with engineer productivity.
• Maintain effective communication with customers and manage expectations.
• Schedule work activities to meet customer needs.
• Optimize engineers’ schedules to maximize productivity.

Skills

Computer literacy

Communication skills

Organizational skills

People management

Job description

The Opportunity: Customer Service Advisor

Contract: Permanent

Location: Cannock

Salary: £20,868 (32 hour week)

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below, please don’t let that discourage you from applying.

The Impact you will have:

• Follow company health and safety guidelines at all times, both internally and externally, ensuring the safety of colleagues and customers.
• Deliver industry-leading business performance to exceed regional targets by supporting the Regional Service Controllers with engineer productivity, work and time management, effective call handling, expectations, and SLAs.
• Maintain effective communication with both internal and external customers, keeping them informed and managing their expectations.
• Prioritize and schedule all work activities to meet customer expectations and drive efficiency in accordance with the company’s contractual requirements and KPIs. Support the Regional Service Controllers with forward planning of resources, including Vehicle off Road, Non-Vehicle off Road, inspections (LOLERS), and liaising with third-party service providers where necessary.
• Optimize engineers’ working days to ensure productive hours are maximized while reducing travel between jobs to lower the company's carbon emissions (VMS).

What will help you to excel in this role:

• Strong skills in computer literacy and an understanding of Microsoft Office packages.
• Excellent communication and organizational skills.
• Excellent people management skills.

What you can expect from us:

• Future development and career opportunities.
• Contributory pension scheme with employer contributions up to 6%.
• Profit share bonus based on business performance.
• Paycare and eyecare health schemes.
• High street discounts.

What’s next

• If you are interested in joining the Briggs Group, please click the apply now button, and a team member will contact you.
• Not sure if this is the right role? Visit our careers page and send your CV for review.
• If you require reasonable adjustments for the interview process, please contact the Recruitment team beforehand.