Customer Service Advisor

TN United Kingdom; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic Customer Service team at a leading equipment rental provider in the UK! In this role, you'll engage with customers, ensuring their needs are met while maximizing upselling opportunities. With a focus on building relationships, you'll thrive in a fast-paced environment, handling inquiries and coordinating deliveries. This role offers a chance to grow within a successful FTSE100 company that values your development and provides a comprehensive rewards package. If you're proactive, adaptable, and passionate about customer service, this opportunity is perfect for you!

Benefits

Generous Holiday Allowance

Life Assurance

Retail Discounts

Employee Recognition Awards

Comprehensive Pension Scheme

Qualifications

• Proven experience in a Customer Service role.
• Exceptional communication skills with a focus on relationship building.
• Good computer literacy and eagerness to learn new IT systems.

Responsibilities

• Manage customer inquiries and provide excellent service via calls and emails.
• Coordinate daily deliveries and collections within the depot.
• Build relationships with customers and manage their journey from enquiry to feedback.

Skills

Customer Service Experience

Communication Skills

Negotiation Skills

Team Collaboration

Computer Literacy (MS Office)

Job description

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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this Fixed Term Role, you will work in the customer contact centre handling major customers, responsible for delivering excellent service while using your product knowledge to maximize upselling opportunities. Your day will involve communicating with customers via telephone, email, and website requests. You will manage inbound and outbound calls to regional customers from one of our customer offices.

You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Additionally, you will coordinate daily deliveries and collections within the depot. You should enjoy planning and organizing, and thrive in a busy but friendly team environment.

What can we offer you in return? You’ll join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including generous holiday allowance (with the option to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.

About You

If you join us, we’ll provide you with everything needed for success. We’ll discuss your training and personal development needs and support your career aspirations.

To succeed in this role, you should have the following skills and behaviors:

• Proven experience in a Customer Service role
• Exceptional communication skills, including negotiating and influencing; ability to engage and build relationships with internal and external customers
• Ability to use judgment and initiative to make decisions aligned with company policies and pricing structures
• Effective team player with a collaborative approach
• Flexible and adaptable, able to handle a varied, fast-paced environment managing multiple tasks and deadlines with high accuracy
• Commitment to continuous improvement; proactive in suggesting and implementing process and service enhancements
• Good computer literacy in MS Office; eager to learn new IT systems and leverage technology in your role