Customer Service Advisor

Vision Recruitment; Southend-on-Sea; On-site; GBP 21,000 - 25,000; Full time

Job summary

HireHive is seeking a Customer Service Advisor to engage with potential, new and existing clients, delivering quality support while contributing to revenue growth. The role involves handling enquiries, presenting products, and maintaining customer records.

The ideal candidate will demonstrate strong communication skills, resilience under pressure, and the ability to manage multiple tasks while meeting targets.

Qualifications

• One year of customer service experience.
• GCSEs or equivalent.
• NVQs or higher qualifications.
• High School Diplomas.

Responsibilities

• Handling enquiries
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence

Skills

Handling customer queries

Providing excellent customer service

Oral and written communication

Being professional and flexible

Managing stress

Resolving problems

Being driven andpositive

Managing multiple tasks

Meeting targets

Administration and organisation

Being sales oriented

Education

GCSEs

NVQs

HND/HNC

High School Diplomas

Job description

Managing client communications is the responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.

A Customer Service Advisor usually performs many of the following tasks:

• Handling enquiries
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence

Skills

• Handling customer queries
• Providing excellent customer service
• Oral and written communication
• Being professional and flexible
• Managing stress
• Resolving problems
• Being driven andpositive
• Managing multiple tasks
• Meeting targets
• Administration and organisation
• Being sales oriented

Requirements

• One Year Customer service experiance
• GCSEs
• NVQs
• HND/HNC
• High School Diplomas