Customer Service Advisor

Robert Walters; Warrington; On-site; GBP 26,000; Full time

Job summary

Join a leading company in Warrington as a Customer Service Advisor. This full-time role offers a competitive salary of £25,896, with opportunities for career progression and a supportive training environment. You'll handle customer queries, ensuring a positive experience through effective communication and problem-solving.

Benefits

Pension scheme

Retail discounts

Full training provided

Qualifications

• Previous experience in a customer-facing role.
• Great communication skills – written and verbal.

Responsibilities

• Handle inbound customer queries via live chat, telephone, and email.
• Update and maintain customer information.
• Investigate and resolve account-related issues.

Skills

Communication

Problem Solving

Job description

Customer Service Advisor (RIZRNC-DF9FE3E4) Warrington, England

Salary: GBP25896 - GBP25896 per annum

Customer Service Advisor

Location: Warrington (Fully Office-Based)
Salary: £25,896 + Bonus Opportunities
Full-Time | Shift Pattern | Permanent Contract

Are you ready to build a rewarding career in a company that truly values its people? We’re looking for passionate, customer-focused individuals to join our thriving team in Warrington as a Customer Service Advisor.

This is more than just a job – it’s a chance to grow, learn, and make a real difference every day.

Why You’ll Love This Role:

Competitive Salary – £25,896 per year, with bonus potential
Career Progression – Exposure across multiple departments
Full Training Provided – Learn and grow in a supportive environment
Benefits That Work for You – Pension scheme, retail discounts, and more
Collaborative Culture – Join a friendly, energetic team that’s passionate about great service

What You’ll Be Doing:

In this fast-paced, customer-focused role, you’ll handle a variety of inbound customer queries via live chat, telephone, and email. You’ll play a key role in delivering clear, friendly, and efficient support – ensuring every customer has a positive experience.

Your responsibilities will include:

Responding to queries about online accounts

Updating and maintaining customer information

Investigating and resolving account-related issues

Working with other departments to find fast, effective solutions

Escalating concerns where necessary – and making sure they’re handled the right way

What You’ll Bring to the Team:

You don’t need to be a call centre expert – if you’ve got the right attitude and passion for helping people, we’ll give you the tools to succeed. Ideally, you’ll have:

️ Great communication skills – written and verbal
️ The ability to stay cool under pressure and juggle multiple tasks
️ A proactive, problem-solving mindset
️ Previous experience in a customer-facing role
️ Eagerness to learn and grow in a fast-moving industry

What Makes Us Different:

Our client is a forward-thinking organisation that believes happy teams create happy customers. They invest in their people and foster a culture of support, progression, and continual improvement. When you join, you’ll be part of a company that listens to your ideas, values your input, and celebrates your success.

Apply Now:

If you're ready to take your customer service career to the next level, we want to hear from you!
This is your chance to join a company where your skills matter – and where every day brings new opportunities.

Name:

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CV / Resume:

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.