Customer Service Advisor

Reynolds Food Group; Waltham Cross; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Retail Discount membership

Health Care Cash Plan membership

Group Personal Pension Plan

Job summary

Reynolds Food Group in Waltham Cross is seeking a Customer Service Advisor to join our team. You will manage customer orders and respond to inquiries, building strong relationships across our foodservice business.

You will process orders by telephone and email, maintain accurate records, resolve issues quickly, and identify upsell opportunities. The role operates 37.5 hours per week, Tue–Sat, 9am–6pm, with a £27,725 annual salary.

Qualifications

• Previous experience in customer service, customer support, sales support or order processing.
• Experience within FMCG, foodservice, hospitality, retail, wholesale or logistics would be advantageous.
• Strong verbal and written communication skills.

Responsibilities

• Taking and processing customer orders by telephone and email.
• Managing order processing and order fulfilment, ensuring orders are accurate and delivered within required timescales.
• Providing excellent customer service and responding to customer enquiries quickly and professionally.
• Assisting customers with product information, availability, pricing and order queries.
• Building and maintaining strong customer relationships.
• Updating and maintaining accurate customer records, order history and contact information.
• Developing strong product knowledge across our fresh produce and foodservice range.
• Working with internal departments and suppliers to resolve customer queries and order issues.
• Handling customer complaints and finding effective solutions.
• Identifying opportunities for upselling and cross-selling products.
• Supporting customers throughout the full order-to-delivery process.
• Managing multiple customer enquiries while maintaining a high level of accuracy and service.

Skills

Customer service

Order processing

Communication

Tools

Email systems

Telephone systems

CRM databases

Job description

£27,725 per year

Tuesday - Saturday | 37.5 hours per week

9am - 6pm

Customer Service Advisor - Waltham Cross

Waltham Cross, Hertfordshire

Are you an experienced Customer Service Advisor looking for your next opportunity? Do you enjoy speaking with customers, processing orders and solving problems in a fast-paced environment?

We're looking for a Customer Service Advisor to join our team in Waltham Cross. You'll be responsible for delivering excellent customer service, managing customer orders and queries, and building strong relationships with customers across our foodservice business.

Previous experience in FMCG, foodservice, hospitality, retail, logistics or a busy customer service environment would be advantageous.

Reynolds Food Group is one of the UK's leading fresh fruit and vegetable suppliers to the foodservice industry and the only remaining national family-run greengrocer.

What will I be doing?

As a Customer Service Advisor, you'll be responsible for managing customer enquiries and orders from start to finish. Your day-to-day responsibilities will include:

• Taking and processing customer orders by telephone and email.
• Managing order processing and order fulfilment, ensuring orders are accurate and delivered within required timescales.
• Providing excellent customer service and responding to customer enquiries quickly and professionally.
• Assisting customers with product information, availability, pricing and order queries.
• Building and maintaining strong customer relationships.
• Updating and maintaining accurate customer records, order history and contact information.
• Developing strong product knowledge across our fresh produce and foodservice range.
• Working with internal departments and suppliers to resolve customer queries and order issues.
• Handling customer complaints and finding effective solutions.
• Identifying opportunities for upselling and cross-selling products.
• Supporting customers throughout the full order-to-delivery process.
• Managing multiple customer enquiries while maintaining a high level of accuracy and service.

What are we looking for?

We're looking for someone who is customer-focused, organised and confident communicating with people. You'll ideally have:

• Previous experience in customer service, customer support, sales support or order processing.
• Experience within FMCG, foodservice, hospitality, retail, wholesale or logistics would be advantageous.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Confidence using email, telephone systems and computer-based customer databases.

What do we offer?

• £27,725 salary, Annual pay reviews.
• 28 days' annual leave including Bank Holidays, increasing to 33 days with service.
• Retail Discount membership.
• Health Care Cash Plan membership.
• Group Personal Pension Plan.
• Further company benefits based on service and commitment.

Why join Reynolds Food Group?

This is a great opportunity to join an established foodservice and FMCG business where customer service is at the heart of what we do. You'll work as part of a busy team, build your customer service and product knowledge, and have the opportunity to develop your career within the business.

If you have experience in customer service, order processing, FMCG, foodservice, retail, hospitality or sales support, we'd love to hear from you.

Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.

At Reynolds Food Group, we've spent over 80 years sourcing and supplying the freshest ingredients to the UK's food service industry. From our roots as a family-run fruit and veg stall in Hackney, we've grown into the UK's only national family-run greengrocer - trusted by chefs, restaurateurs, and caterers across the country.