Customer Service Advisor

Newly Weds Foods; Ossett; On-site; GBP 20,000 - 26,000; Full time

Job summary

A global food ingredients company based in Ossett is seeking a Customer Service Advisor for their Supply Chain Department. This entry-level role requires previous customer service experience and effective communication skills. Responsibilities include maintaining contact with teams, responding to customer needs, and prioritizing workload to ensure customer satisfaction. This full-time position is a 12-month fixed-term contract with standard working hours from Monday to Friday.

Qualifications

• Previous customer service experience is essential.
• Must prioritize workload and work effectively under pressure.
• Demonstrate interpersonal skills and communicate effectively.

Responsibilities

• Maintain contact with sales teams and customers.
• Respond to customer needs and production capabilities.
• Ensure prioritization based on customer demand.
• Arrange stock transfers.
• Aim for a nil level of complaints.
• Provide timely information to internal teams.

Skills

Customer service experience

Work prioritization

Interpersonal skills

Effective communication

Job description

About us

Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems.

Today, Newly Weds® Foods is a world leader in food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers’ needs in more than 68 countries. But despite our size and scope, we’ve continued to be an independent, family‑owned business answerable only to the demands of our customers. That’s why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers’ needs and expectations.

Base pay range

This range is provided by Newly Weds Foods. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Customer Service Advisor

We are seeking to recruit an experienced Customer Service Advisor within our Supply Chain Department. This is a busy and exciting role, based at the UK and European Head Office in Ossett. Reporting into the Customer Service Manager, the successful applicant will be responsible for meeting the needs of our UK and European customers.

If you are looking to work for a well‑established, globally successful, innovative and forward‑thinking business who is looking for dynamic and self‑motivated individuals, this could be the role for you.

Responsibilities

• Maintaining regular contact with sales teams and customers.
• Proactively responding to customer need and plant production capability, around lead times, delivery requirements and floor stock holdings.
• Ensuring that work is prioritised in accordance with customer demand, and any changes to scheduling are discussed with the customer if necessary.
• Arranging stock transfers.
• a nil level of complaints and work to a “right first time” policy.
• Providing accurate and timely information to our delivery and warehousing teams and, if relevant, customs authorities in line with legal requirements and standards.

Skills required

• Previous customer service experience is essential.
• The successful applicant must be able to prioritise their workload, work to deadlines and work effectively when under pressure.
• Demonstrate interpersonal skills and have the ability to communicate effectively at all levels.

Additional Information

Working hours are Monday to Friday, 08:30‑17:00 with an hour break. Note, this is also a 12 month fixed‑term contract.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service
• Food and Beverage Manufacturing

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