Customer Service Advisor

Journey Recruitment Ltd; United Kingdom; Hybrid; GBP 26,000; Full time

Job summary

A growing Wokingham-based company is seeking a Customer Service Advisor to support sales enquiries and after-sales service. The ideal candidate will have a positive attitude, strong attention to detail, and relevant experience from retail, hospitality, or sales. This role begins office-based before transitioning to a hybrid model. Benefits include an Employee Assistance Programme, health plan, 25 days of holiday, life insurance, and a pension. Competitive salary of £26,000 offered.

Benefits

Employee Assistance Programme

Health Shield Cash Plan & PERKS platform

25 days’ holiday per year

Life Insurance

Pension

Qualifications

• Experience in retail, hospitality, or sales background where customer experience is key.
• Ability to multi-task and prioritize effectively.
• Strong communication skills and positive attitude.

Responsibilities

• Process, manage and monitor sales orders.
• Respond to customer pricing requests in a timely manner.
• Maintain accurate customer records.

Skills

Self-motivated

Attention to detail

Relationship building

Analytical skills

Time management

Experience with Microsoft 365 and Teams

Job description

A growing Wokingham-based business is looking for a Customer Service Advisor to join a small, vibrant and collaborative team. This busy team plays a key role in handling sales enquiries and after-sales support, helping the business grow while improving operational efficiency.

This Customer Service Advisor role is ideal for a someone with good attention to detail with a 'can do' and positive attitude as well as the ability to multi task and prioritise. The ideal candidate is likely to come from a retail, hospitality or sales background where customer experience is key. Experience in a similar role or previous office experience will be advantageous.

The role is initially office-based in Wokingham, moving to a hybrid working model shortly, with hours of 8 : 45 AM–5 : 30 PM Monday to Thursday and 8 : 45 AM–5 : 00 PM Friday. The salary on offer is £26,000.

Key Responsibilities for the Customer Service Advisor are :

• Responsible for processing, managing and monitoring sales orders, answering pricing requests and resolving order queries
• Process customer orders promptly and accurately
• Contact customers proactively to clarify or resolve any issues related to their orders
• Maintain and update accurate customer records in the database
• Respond to customer pricing requests in a timely and professional manner
• Liaise with suppliers to obtain pricing and availability for special or non-stock items
• Generate and track purchase orders for non-inventory products, ensuring timely delivery and communication with relevant stakeholders
• Collaborate closely with the external sales team to effectively manage and fulfil customer requests.

Skills & Experience for the Customer Service Advisor role are :

• Self-motivated, resourceful and results orientated
• An eye for detail and ability to visualise the customer journey while identifying opportunities to improve the customer’s experience
• Skilled at building relationships where feedback is welcomed and responded to
• Analytical, diligent, tenacious, persistent, and balanced
• Capable of working to challenging deadlines and managing multiple tasks efficiently
• Understanding and experience of Microsoft 365 and Teams is essential

Benefits for the Customer Service Advisor

• Employee Assistance Programme
• Health Shield Cash Plan & PERKS platform (upon completion of probation)
• 25 days’ holiday per year
• Life Insurance
• Pension

If you want to to be part of a dynamic, proactive, fast paced team providing excellent customer service apply today