Customer Service Advisor

JR United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to enhance customer interactions and support sales efforts. This role involves managing customer inquiries, processing orders, and collaborating with various teams to optimize the distribution of services. The ideal candidate will have extensive experience in customer service, a proactive approach to problem-solving, and the ability to communicate effectively with clients and colleagues alike. Join a supportive team in a dynamic environment that values innovation and teamwork, with opportunities for professional growth and development.

Benefits

28 Days Holiday

On-site Parking

Complimentary Drinks & Fruit

Service Gifts for Long Service

Growth Opportunities

Supportive Team Environment

Qualifications

• Minimum 5 years of experience in a customer service role.
• Proficient in MS Excel for reporting and CRM systems.
• Strong communication skills for customer interaction.

Responsibilities

• Manage customer inquiries via phone and email efficiently.
• Update customer accounts and manage orders in the system.
• Support the Customer Service Manager with workload management.

Skills

Customer Service Experience

MS Excel

CRM Systems

Communication Skills

Time Management

Education

5+ Years in Customer Service

Tools

Smartsheet

Power BI

MS Outlook

MS Word

Job description

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Customer Service Advisor, swindon, wiltshire

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Client:

BGA

Location:

swindon, wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Job Summary

BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Senior Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.

Key Responsibilities:

• Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
• Make outgoing calls to customers in regard to queries
• Respond to internal and external enquiries via email and phone in a timely manner
• Input UK and Export orders via email, over the phone and our electronic ordering system
• Manage and update customer accounts including new accounts in our internal and WMS system
• Managing the DPD dashboard daily
• Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
• Keeping the CRM ,Smartsheet updated and working with reports on Power BI

Supporting the Customer Service Manager with any other duties & managing their workload while on vacation, these responsibilities will include:

• Working closely with the UK and Export Sales Teams to produce accurate monthly forecasting vs budget for reporting purposes
• Monitoring and adjusting the forecast throughout the month to keep the Sales Team updated on monthly goals
• Dealing with Export documentation for shipping & customs clearance
• Developing strong business relationships with new and existing accounts to ensure a successful trading future in the local market
• Follow up on actions from meetings with potential customers and follow up internally on the information
• Updating and following up tasks in the CRM
• Working with the warehouse to make sure any stock discrepancies are dealt with in our internal systems and customers notified
• Ensuring any special terms agreed by the Sales Team are updated for invoicing purposes
• Managing in-house account special orders

Training & Experience

• Experienced in using MS excel for reporting
• Experience in outlook and word
• At least 5 plus years’ experience in a Customer Service role
• Experience and Confidence to communicate with customers & prospects over the phone
• Confidence to obtain information and sell to customers & prospects
• Experience in using a CRM system, Smartsheet and Power BI
• Experience in communicating with Director Level Management
• Experience within the automotive aftermarket sector
• Experience in Export Documentation

Knowledge & Personal skills

• Confident Communicator and senior experience in Customer Service
• Highly motivated
• Team working, able to build strong relationship
• Exceptional time management skills
• An ability and genuine passion to develop the business
• Be able to represent BGA in a professional manner

What We Offer You:

• Competitive Salary: We’re open to tailoring the job offer to fit your skills and experience.
• Environment: Work from our modern Swindon offices.
• Growth Opportunities: Be part of an ambitious, fast-growing company.
• Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork
• 28 days holiday (including bank holidays)
• On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years
• Increased holiday for long service.

The role is based in our Swindon office and will be required to work in the office Monday to Friday – 9am to 5.15pm