Customer Service Advisor

Glen Callum Associates Ltd; South Yorkshire; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading importer and distributor in the automotive sector is seeking a Customer Service Advisor for their Sheffield office. The ideal candidate will have strong customer service skills, preferably with experience in the automotive industry. The role offers a supportive working environment, benefits including 25 days annual leave, and opportunities for career growth within a well-established company.

Benefits

25 days Annual Leave Plus BH (32 days total)

Pension

Free on-site Parking

Kitchen Facilities

Rest Area

Shower Facilities

Employee company funded Assistance Program

Qualifications

• Experience in customer service roles.
• Familiarity with automotive aftermarket preferred.
• Knowledge of MS Office applications.

Responsibilities

• Handle customer inquiries and process sales orders.
• Liaise with operations for order fulfillment.
• Assist customers with returns and invoice queries.

Skills

Customer service

MS Office

Product knowledge

Job description

Customer Service Advisor

Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?

If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.

As Customer Service Advisor you will benefit from the knowledge of working for a market leader. With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.

Location - Sheffield

Salary: £28,300 basic salary - 25 days Annual Leave Plus BH (32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program

The Candidate & Role:

Be an experienced Customer Service Advisor / Customer Service Assistant.
Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.Apply in Confidence

To apply for the position of Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on (phone number removed) for a further chat about the job.

JOB REF 4256RC Customer Service Advisor

Job Info

Job Title:

Customer Service Advisor

Company:

Location:

Sheffield, South Yorkshire

Posted:

Closes:

Jul 12th 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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