Customer Service Advisor

Scania careers; Kingston upon Hull; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading company is seeking a motivated Customer Service Advisor in Hull to manage customer interactions and ensure high-quality service delivery. The role involves coordinating servicing, handling queries, and maintaining customer satisfaction. With a competitive salary starting from £26,500 and an excellent benefits package including training and holiday, this is a fantastic opportunity for driven candidates.

Benefits

In-house training to support career progression

25 days holiday + public holidays increasing with service

Competitive employer pension

Discounts on major retail outlets

4x basic salary life insurance

Eligibility for Company Success Payment

Qualifications

• Passion for delivering first-class service in customer interactions.
• Ability to manage administrative tasks efficiently.
• Comfortable working independently and using initiative.

Responsibilities

• Meet and greet customers on arrival in a professional manner.
• Manage day-to-day administrative tasks confidently.
• Plan, schedule, and coordinate work effectively.

Skills

Organizational skills

Customer service orientation

Communication

Initiative

Job description

Customer Service Advisor – Hull

Working Hours: Rotating Shift Pattern Monday to Friday, Week 1: 06:00 - 14:30, Week 2: 09:30 - 18:00. Every other Saturday 07:00 - 12:00

Salary From £26,500, Plus An Excellent Benefits Package, Including

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’
  
  

We have an exciting opportunity for a motivated individual to join our team at Hull. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.
  
  

If you are interested in this exciting opportunity, please apply today.

Closing date: 01/07/2025

Next Steps

• If you like the sound of this position, please apply today.
• A member of the Scania Recruitment team will contact you to discuss your application.
• If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
  
  

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

Requisition ID: 17273

Number of Openings: 1.0

Part-time / Full-time: Full-time

Permanent / Temporary: Permanent

Country/Region: GB

Location(s):

Hull, GB, HU4 7DY

Required Travel: 0%

Workplace: On-site