Ecommerce Manager

Chemist4U; Greater London, Lancashire; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discounted gym membership

Funded training

Enhanced Maternity & Paternity

30 days’ annual leave

Health & Wellbeing benefits

Free electric car chargers on site

Staff discount

Sick Pay Scheme

Blue light card membership

Free seasonal flu vaccination

Regular social events

Job summary

Chemist4U is seeking an Ecommerce Manager to lead trading for our online platforms. You will own site revenue, margin and conversion, partnering with Brand and Product to ensure strong messaging and content, and driving promotional activity aligned with commercial targets.

With a focus on on-site merchandising, pricing and performance insight, you will optimise the customer journey and work across marketing, finance and operations to maximise online revenue.

Qualifications

• Minimum 4 years’ experience in ecommerce, digital marketing or online trading roles.
• Proven track record of driving online revenue growth within a D2C or ecommerce environment.
• Strong understanding of SEO and SEM, and how acquisition activity feeds into on-site performance.
• Strong understanding of UX/UI principles, customer journey optimisation and design best practice.
• Demonstrable experience working with PPC, SEO, email marketing and social media advertising teams.
• Strong analytical capability, with experience tracking and optimising KPIs.
• Experience using analytics platforms such as Google Analytics (GA4) or equivalent; professional certification is desirable.
• Comfortable working with ecommerce platforms (e.g. Shopify, Magento or similar) and related tooling.

Responsibilities

• Own P&L performance per site, with accountability for online revenue, gross margin and contribution.
• Lead the trading calendar, planning promotions and ensuring alignment with commercial targets.
• Monitor performance daily, weekly and monthly, identifying risks and opportunities and taking corrective action.
• Work closely with Brand and Product teams to ensure positioning, messaging and content are aligned.
• Plan, execute and evaluate promotional activity, ensuring offers support revenue targets without eroding long-term value.
• Partner with Finance and Commercial teams to assess promotional ROI and margin impact.
• Use behavioural insight and analytics tools to continuously improve the customer journey and reduce friction.
• Translate data into clear actions, prioritising initiatives that drive measurable commercial impact.
• Support on-site merchandising and product curation, ensuring visibility at the right times.
• Work closely with Merchandising to optimise product placement and navigation.
• Use performance insight to recommend improvements to product visibility and on-site journeys.
• Support implementation of pricing and promotional strategies, working with Head of Ecommerce.
• Ensure promotional mechanics are clearly communicated on-site and aligned with marketing.

Skills

PPC

SEO

CRM

Social media

UX/UI

Analytics

Data-driven

Stakeholder management

Project management

Tools

Shopify

Magento

Job description

Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors.
Join us and be part of a company that’s transforming healthcare and making a real difference every day.

Our purpose

Making medication and care faster, simpler and safer so people stay well for longer.

Our mission

Empower everyone to take control of their health by providing world class technology and pharmacy services.

Our values

• Collaboration
• Integrity
• Positivity
• Growth
• Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About the role

Reporting to: Head of Commerce

Job type: Permanent

Salary: Competitive

Working Pattern & Hours: Monday-Friday, 37.5 hours per week

Location: We offer flexible hybrid working, with the opportunity to be based from either our London (SE1) or Lancashire (WN8) office. You'll be expected to attend the office at least three days per week

This is an exciting time to join Chemist4U. As we continue to grow, we're expanding our Marketing team and looking for talented Ecommerce Managers to play a key role in driving online performance and shaping our future success. This role is responsible for P&L ownership at site level, driving online revenue, margin and conversion performance through effective trading, merchandising, pricing, promotions and on‑site optimisation. The Ecommerce Manager works closely with the Acquisition, Retention and Brand teams, who provide specialist support, while retaining accountability for site‑level results.

Key Responsibilities

• Own P&L performance per site, with accountability for online revenue, gross margin and contribution.
• Lead the trading calendar, planning promotions and ensuring alignment with commercial targets.
• Monitor performance daily, weekly and monthly, identifying risks and opportunities and taking corrective action.
• Work closely with Brand and Product teams to ensure positioning, messaging and content are aligned.
• Plan, execute and evaluate promotional activity, ensuring offers support revenue targets without eroding long‑term value.
• Partner with Finance and Commercial teams to assess promotional ROI and margin impact.
• Use behavioural insight and analytics tools to continuously improve the customer journey and reduce friction.
• Translate data into clear actions, prioritising initiatives that drive measurable commercial impact.
• Support the development and execution of on‑site merchandising and product curation, helping ensure the right products and collections are visible at the right time.
• Work closely with the Merchandising team to optimise product placement, category structure and navigation.
• Use performance insight to recommend improvements to product visibility, bundling, cross sell, upsell and on‑site journeys.
• Support the implementation of pricing and promotional strategies, working closely with the Head of Ecommerce.
• Ensure promotional mechanics are clearly communicated on‑site and aligned with wider marketing activity.

About You

We’re looking for Ecommerce Managers who are commercially minded, data-driven and passionate about delivering results. You will possess the following attributes:

• You’re a problem solver who enjoys owning performance end‑to‑end
• Comfortable managing multiple stakeholders, you can balance competing priorities across marketing, brand, product and operations
• Highly data‑driven, you are confident interrogating performance metrics and turning insight into action
• Organised and structured, you bring strong project management skills to fast‑moving environments
• You are comfortable working at pace, making decisions and taking accountability for outcomes
• Collaborative by nature, you work effectively with specialist teams while retaining clear ownership
• Excellent knowledge of the marketing channels like PPC, SEO, CRM and Social and how and where they can impact the funnel.

Qualifications & Experience

• Minimum 4 years’ experience in ecommerce, digital marketing or online trading roles.
• Proven track record of driving online revenue growth within a D2C or ecommerce environment.
• Strong understanding of SEO and SEM, and how acquisition activity feeds into on‑site performance.
• Strong understanding of UX/UI principles, customer journey optimisation and design best practice.
• Demonstrable experience working with PPC, SEO, email marketing and social media advertising teams.
• Strong analytical capability, with experience tracking and optimising KPIs such as CR, AOV, CAC and basket abandonment.
• Experience using analytics platforms such as Google Analytics (GA4) or equivalent; professional certification is desirable.
• Comfortable working with ecommerce platforms (e.g. Shopify, Magento or similar) and related tooling.

Company Benefits

Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer:

• Discounted gym membership
• Funded training
• Enhanced Maternity & Paternity
• 30 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience
• Health & Wellbeing benefits
• Free electric car chargers on site
• Staff discount
• Sick Pay Scheme
• Blue light card membership is available
• Free seasonal flu vaccination
• Regular social events.

The role is open until Friday 31st July 2026, but may close earlier if we receive a high number of applications.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help. You can email [e-mail]

At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer.
For more information about how we handle candidate data or to exercise your rights, please contact [e-mail]

Proven track record of driving online revenue growth within a D2C or ecommerce environment.