Customer Service Advisor

The Sheffield College; Sheffield; On-site; GBP 22,000; Full time

Job summary

Join The Sheffield College as a Customer Service professional, where you support students in their learning journey Monday to Friday. This role emphasizes strong relationship-building skills and customer service experience, with opportunities for promotion and an inclusive work culture.

Benefits

Outstanding pension

Benefits packages

Annual leave packages

Qualifications

• Able to build relationships with staff and students.
• Experience in a service delivery role.

Responsibilities

• Deliver excellent customer service to staff and students.
• Guide students through their learning experience.
• Engage in cross-college activities and arrange appointments.

Skills

Relationship building

Customer service experience

IT proficiency

Job description

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Open to internal and external applicants

Salary £21,768

37hours per week X 52 weeks

The role of Customer Service is ideal if you are someone looking for a new opportunity to work Monday - Friday, with no late nights and can guide our students through every step of their learning experience with us, helping them feel supported and excited throughout.

Day-today you will be responsible for:

• Delivering excellent customer service to our staff and students
• Guiding our students through every step of their learning experience
• Engage in cross college and external activities and events
• Arranging appointments for students with specialists in other areas
• Processing fee payments and issuing college ID cards
• Maintaining record systems

After your first year with us, success would look like:

After the first year you will be proficient in all service delivery functions and systems, have a clear understanding of the college structure and support network and you will demonstrating our college values on a daily basis whilst having a positive impact on all service users.

You will also be in a position to look at promotional opportunities within the department and college wide.

We're open-minded & welcome all applicants who believe they can succeed. Though ideally, you will:

• Have the ability to build relationships with our staff and students.
• Experience of working in a service delivery role, a professional attitude and confident with IT systems

We also offer outstanding pension, benefits & annual leave packages

Apply now if you're looking to join a healthy work culture made up of talented people who celebrate each other's success while embracing each other's differences.