Customer Service Advisor

Covetrus; Sheffield; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading company in veterinary products is looking for a Customer Service Advisor in Sheffield. You will provide exceptional service, manage customer inquiries, and process orders efficiently. The ideal candidate will have experience in customer service and excellent communication skills, thriving in a dynamic environment.

Qualifications

• Experience in a customer service role within a sales-focused environment preferred.
• Excellent verbal and written communication skills required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Answer calls promptly and professionally.
• Process telephone orders accurately into the ERP system.
• Manage web orders and customer complaints.

Skills

Interpersonal skills

Communication skills

Attention to detail

Proactive attitude

Education

GCSE level or equivalent

Tools

Microsoft Office

Sage

Job description

Join our dynamic team as a Customer Service Advisor based in Sheffield.

Reporting to the Customer Services Manager, you will be the face of our company, providing exceptional interpersonal and communication skills to our customers. Your enthusiasm and proactive attitude will be vital in handling customer inquiries effectively.

Attention to detail is crucial in this role, as you will work with Vi products, processing orders seamlessly and providing in-depth assistance when needed. For technical questions, our dedicated Technical Support team will assist.

Essential Duties and Responsibilities:

1. Answer calls promptly and professionally.
2. Escalate technical questions to the Technical Support team as appropriate.
3. Process telephone orders accurately into the ERP system and communicate stock availability to customers.
4. Handle orders received via email or other channels, responding as necessary.
5. Manage web orders, including amendments and releasing them to the warehouse.
6. Input key account orders as requested.
7. Follow up on courier issues, logging failures appropriately.
8. Confirm customer requirements for back-ordered items via phone or email, and manage order status accordingly.
9. Record and follow up on customer complaints, referring product faults to the Technical Support team.
10. Issue returns forms and numbers to customers as needed.
11. Perform administrative tasks, including maintaining Excel spreadsheets.

Qualifications & Experience:

• Experience in a customer service role within a sales-focused environment is preferred.
• Educational qualification to GCSE level or equivalent.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications and familiarity with in-house systems or Sage.