Customer Service Advisor

Elevation Recruitment Group; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Un leader du secteur recherche un Customer Service Advisor pour son bureau à Sheffield. Ce rôle exige de fournir un service client exemplaire, de gérer des interactions et de résoudre des problèmes. Ce poste convient à ceux qui aiment travailler dans un environnement dynamique et axé sur le service.

Qualifications

• Excellentes compétences en communication, tant à l'écrit qu'à l'oral.
• Capacité à résoudre efficacement les problèmes.
• Engagement à offrir un service client exceptionnel.

Responsibilities

• Fournir un service client exceptionnel aux clients du Royaume-Uni et internationaux.
• Agir en tant que liaison entre les clients et les départements internes.
• Gérer les plaintes et trouver des solutions efficaces.

Skills

Communication

Résolution de problèmes

Travail en équipe

Service client

Gestion du temps

Job description

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Up to £25,000
Office based
Mon - Thurs 9AM - 5PM / Fri 8.30AM - 4.30PM

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our Client, a leading manufacturer, as a Customer Service Advisor in Sheffield.

Customer Service Advisor Responsibilities:

• Provide excellent customer service to UK and international customers
• Act as a liaison between customers and internal departments to ensure a seamless customer experience
• Address customer concerns and find effective solutions, logging complaints accordingly
• Process quotations and purchase orders
• Keep accurate records of customer interactions and transactions
• Liaise with hauliers and logistics teams to arrange and query deliveries
• Stay informed about product details and updates to provide accurate information to customers

Customer Service Advisor Experience:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and a proactive mindset
• Ability to work efficiently in a team environment
• Commitment to delivering exceptional customer service
• Ability to multitask and prioritize tasks effectively