Customer Service Advisor

Daisy Communications Limited; Sheffield; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading UK telecom company seeks a motivated Customer Service representative to join their Sheffield team. The position offers a competitive salary and multiple benefits including generous holiday and personal development opportunities. Candidates should be confident communicators with a strong passion for service and teamwork.

Benefits

25 days holidays plus bank holidays

Professional development support

Eye care vouchers

Sim deals for family and friends

Access to discounts at over 1,200 retailers

Additional day off on birthday or wedding

Qualifications

• Enjoy working in a fast-paced, sociable environment.
• Confident communicator, capable of great customer conversations.
• Passionate and willing to take ownership of calls.

Responsibilities

• Handle queries promptly and professionally.
• Ensure accurate data capture.
• Maintain and add value to the client base through inbound calls.

Skills

Communication

Teamwork

Customer Service

Job description

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This role sits with one of Daisy Communications brands - XLN for Small Business

Salary: £22, per annum
Location: Sheffield
Working Hours: Monday to Friday, between the hours of 9:00 – 17:30 ( hours per week)

Key responsibilities:

• Ensuring all queries are dealt with promptly and professionally.
• Ensuring data is always captured accurately.
• Handling inbound calls to maintain & add value to our current client base.
• Promoting the full range of products & services available on every call.
• Delivering world class service.
• Taking ownership & responsibility for enquiries and resolving any issues.

Qualifications

• Enjoy working in a fast-paced, sociable, fun environment.
• A confident communicator – we want people who can have great conversations with our customers.
• Passionate individuals with the willingness to take ownership of the call.
• A team player who works well with others and has a love for delivering service.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted asthe UK's Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married