Customer Service Advisor

Plusnet; Scunthorpe; On-site; GBP 23,000 - 25,000; Full time

Job summary

Plusnet is seeking a Customer Service Billing representative to join their team in Sheffield. This role involves assisting customers with billing queries, requiring strong problem-solving skills and the ability to build relationships. The position offers a competitive salary, flexible working options, and numerous benefits to support your career development and personal well-being.

Benefits

Starting salary of £23,504, rising to £24,064 after 8 months

Online GP access for you and your family

Market-leading paid carer’s leave

Equalized maternity, paternity, and adoption leave

Huge discounts on EE & BT products

Support in career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Naturally helpful and calm.
• Ability to build relationships.
• No specific experience required.

Responsibilities

• Handle customer billing-related queries over the phone.
• Support customers with both simple and complex issues.
• Provide assistance while ensuring customer satisfaction.

Skills

Problem Solving

Customer Relationship Building

Calmness

Job description

Scunthorpe, Yorkshire and the Humber, United Kingdom

Plusnet

Posted 1 day ago

Full Job Description

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Billing role with Plusnet.

Why not use your skills to make a difference and join our Billing Team in Sheffield? You’ll be talking over the phone to customers with all sorts of billing-related queries. You could be helping someone with a simple question or handling more complex issues that require ownership—you’ll be there for the customer, supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to ensure you don’t miss appointments or can look after your family in an emergency. Some ways we do this include allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £23,504, rising to £24,064 after 8 months, plus incentives and bonuses.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave – equalized maternity, paternity, and adoption leave. It offers all parents 18 weeks of full pay and 8 weeks of half pay in the first year, whichever way they choose to grow their family.
• Huge discounts on EE & BT products, including your mobile and broadband—saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving your career goals.
• Season Ticket Travel Loan – providing funds upfront to cover your travel costs to and from work, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?