Customer Service Advisor

Plusnet; Worksop; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join Plusnet as a Customer Service Billing representative in Sheffield, where you'll support customers with their billing queries. This role offers flexibility, a competitive salary, and numerous benefits, including healthcare and career development opportunities. If you're helpful and calm, we can train you to succeed.

Benefits

Online GP access

Market leading paid carer's leave

Family Leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Naturally helpful and calm.
• Ability to build relationships.
• Willingness to learn and adapt.

Responsibilities

• Assist customers with billing-related queries over the phone.
• Provide support for simple and complex billing issues.
• Ensure customer satisfaction through effective communication.

Skills

Problem Solving

Relationship Building

Calmness

Job description

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet.

Why not use your skills to make a difference and join our Billing Team in Sheffield. You'll be talking over the phone to customers with all sorts of Billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary of GBP23,504 rising to GBP24,064 after 8 months of being here, plus incentives and bonuses.
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?