Customer Service Advisor

JR United Kingdom; Rotherham; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Billing representative in Sheffield. This role offers flexibility and the opportunity to develop your skills while providing essential support to customers with billing inquiries. Enjoy a competitive salary, extensive benefits, and a supportive team culture.

Benefits

Online GP access

Market-leading paid carer’s leave

Family Leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• Naturally helpful and calm demeanor.
• Good at building relationships with customers.

Responsibilities

• Handle customer queries related to billing over the phone.
• Support customers through various billing-related issues.

Skills

Problem Solving

Relationship Building

Calmness

Job description

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Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Billing role with Plusnet.

Why not use your skills to make a difference and join our Billing Team in Sheffield? You’ll be talking over the phone to customers with various Billing-related queries. You could be helping someone with a simple question or handling more complex issues that require ownership—you’ll be there to support the customer every step of the way.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand that life never stands still. Like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re committed to supporting your success, which includes allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• A starting salary of £23,504, rising to £24,064 after 8 months, plus incentives and bonuses.
• Online GP access – providing you and your immediate family with 24/7 telephone or video consultations, fully funded by us.
• Market-leading paid carer’s leave – up to 2 weeks off to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave – equalized maternity, paternity, and adoption leave, offering all parents 18 weeks of full pay and 8 weeks of half pay within the first year, regardless of how they choose to grow their family.
• Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds every year.
• Support to carve your own career path. We’re passionate about developing our people and will support your career aspirations.
• Season Ticket Travel Loan – providing upfront funds for your travel to and from work, making a real difference.
• Volunteering days to give back to your local community.
• Optional private healthcare and dental cover to protect you and your family.

Alongside all these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?