Customer Service Advisor

TEC Partnership; Scarborough; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension membership

Annual leave 30 days

Christmas closure days

Sick pay scheme

Maternity/Adoption pay

Life assurance

24-hour helpline

Cycle to work

Saving schemes

Medical cash plan

Dental cash plan

Staff discounts

Job summary

TEC Partnership is seeking a Customer Service Advisor to be the first point of contact for the college, answering calls and welcoming visitors with a professional demeanour.

You will deliver high-quality customer service, manage queries, and maintain accurate data in college systems while supporting front-of-house operations and a range of administrative tasks.

Qualifications

• Experience in an administrative role with experience of dealing with customers and a wide range of stakeholders.
• Literacy and numeracy to at least Level 2 are required.
• Level 2 English and Maths are essential.
• Experience in education sector and its operational environment is beneficial.

Responsibilities

• Handle incoming calls and direct queries from the switchboard.
• Provide accurate information to learners, staff and visitors.
• Input and maintain data in college systems promptly.
• Support front-of-house operations and reception.
• Carry out administrative and support tasks as required.

Skills

Customer service

Administration

Organisation

Stakeholder management

Education

Level 2 English

Level 2 Mathematics

Level 2 Administration or related field

Job description

The Customer Service Advisor is the first point of contact for the college, both via telephone and at reception, handling all visitor and customer enquiries. The role is key to creating a positive first impression and ensuring a welcoming, professional environment for learners, staff, and visitors.

• Deliver a high-quality, responsive customer service
• Answering and directing calls from the switchboard and directing queries.
• Provide accurate information and effectively handle internal and external enquiries
• Input and maintain accurate data within college systems in a timely manner
• Support front-of-house operations, ensuring a professional and organised reception area
• Carry out a range of administrative and support tasks as required., The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.

All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required. Please note that all employees must have Literacy and Numeracy to at least Level 2.

The ideal candidate for this role will have experience in an administrative role with experience of dealing with customers and a wide range of stakeholders. An understanding of the education sector and its operational environment is also very beneficial, as is excellent organisational skills. Key Qualifications include: Level 2 (or GCSE equivalent) in English and Mathematics Level 2 qualification in Administration or a related field

TEC Partnership is made up of four colleges, two training providers, a 14-16 provision and a nursery, stretching from Scarborough to Skegness with a Nottingham based campus also. At TEC Partnership we offer high-quality education, innovative training, and life-changing opportunities to thousands of students each year. Our student support staff are passionate about making a real difference to our learner's potential and helping them to thrive in their next steps. We are now looking for someone who shares that commitment to join us in the role of Customer Service Advisor.

In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as.

• Pension Membership
• 30 Days Annual Leave pro rata, plus bank holidays
• Christmas Closure Days
• Occupational sick pay scheme (higher than statute)
• Occupational Maternity/Adoption pay (higher than statute)
• Life Assurance Scheme and Death Grant
• 24-hour Employee Helpline - Free and confidential
• Cycle to Work
• Saving Schemes
• Westfield Health Medical Cash Plan - monthly payments
• UNUM Dental Cash Plan - monthly payments
• Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc