ICT Technician

TEC Partnership; Harrogate; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension】【

30 Days Annual Leave

Bank Holidays

Sick pay scheme

Cycle to Work

Health plan

Staff discounts

Job summary

TEC Partnership is seeking a motivated ICT Technician to join the IT Services team in Harrogate. You will be on the frontline of the Helpdesk, delivering first-line support and guiding colleagues on ICT issues in line with policy.

You will assist Senior ICT Technicians and engineers, install software, configure access, and set up audio-visual equipment for classrooms and events. A proactive, customer-focused approach is essential.

Qualifications

• Experience in IT Helpdesk or ICT support.
• Ability to diagnose and resolve end-user issues.
• Willingness to provide training and guidance.

Responsibilities

• Provide day-to-day technical support to staff.
• Assist ICT management and senior technicians.
• Install software and upgrades and manage access.
• Set up audio-visual equipment for classrooms and events.
• Maintain and commission workstations, printers, telephony, and networking gear.

Skills

Customer service

Troubleshooting

Software installation

AV setup

Networking basics

Tools

PC hardware

Printers

Telephony devices

Audio Visual Equipment

Job description

The IT Services department are looking to appoint a highly motivated, conscientious ICT Technician to provide an excellent Customer Service experience to all stakeholders whilst maintaining the successful operation of the organisation's computer networks and ICT facilities. You will be the front-line of a busy Helpdesk providing technical support, fixes and resolutions on a day to day basis and play a part in the development of ICT systems in accordance with current policies and procedures. Duties will include: Assisting and supporting the IT Helpdesk, including providing advice and training to Assistant ICT Technicians Working closely with and assisting Senior ICT Technicians, 3rd Line Engineers and ICT Management Dealing with customer queries and Trouble-shooting end user issues on a variety of resources Installation of new software and upgrades and ensuring appropriate levels of access are maintained Setting up audio visual equipment for classrooms and events, both small and large-scale Maintaining and Commissioning of new workstations, printers, telephony devices and networking kit
TEC Partnership is made up of four colleges, two training providers, a 14-16 provision and a nursery, stretching from Scarborough to Skegness with a Nottingham based campus also. At TEC Partnership we offer high-quality education, innovative training, and life-changing opportunities to thousands of students each year. Our student support staff are passionate about making a real difference to our learner's potential and helping them to thrive in their next steps. We are now looking for someone who shares that commitment to join us in the role of ICT Technician., The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers. All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required. Please note that all employees must have Literacy and Numeracy to at least Level 2. In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as. Pension Membership 30 Days Annual Leave pro rata, plus bank holidays Christmas Closure Days Occupational sick pay scheme (higher than statute)

• Occupational Maternity/Adoption pay (higher than statute)
• Life Assurance Scheme and Death Grant 24-hour Employee Helpline - Free and confidential Cycle to Work Saving Schemes Westfield Health Medical Cash Plan - monthly payments UNUM Dental Cash Plan - monthly payments Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc