Customer Services Assistant

Bury College; Bury; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

28 days annual leave

Onsite gym

Free onsite parking

Flexible working

Employee Assistance Programme

Job summary

Bury College is seeking a Customer Service Assistant to join our team and deliver a welcoming, efficient service for students, staff, visitors and the public.

You will handle enquiries, provide information, support daily operations and help with ID badges, car parking, and audits as required.

Qualifications

• Friendly, approachable and committed to delivering excellent customer service.
• Confident communication with a wide range of people.
• Active listening to understand customer needs and provide appropriate support.
• Ability to work accurately with administrative tasks and IT systems.

Responsibilities

• Greet visitors and act as a professional first point of contact.
• Identify customer needs and provide appropriate information and support.
• Respond to course enquiries with accurate advice.
• Open/close reception and maintain security and daily checks.
• Provide administration and clerical support (phones, mail, correspondence).
• Support cash handling in accordance with College policies.

Skills

Customer service

Communication

Teamwork

IT skills

Problem solving

Education

GCSEs or equivalent

Tools

CRM systems

Microsoft Office

Job description

Job Introduction

Bury College is looking for a Customer Service Assistant to join our team and help provide an excellent experience for everyone who interacts with the College.

As one of the first points of contact for our students, staff, visitors and members of the public, you will play a key role in creating a welcoming and supportive environment. You will provide a responsive and efficient service, helping customers with enquiries, providing information and ensuring they receive the right support.

This is a varied role that combines customer service, administration and day-to-day operational support, so no two days are likely to be the same. With Further Education continually evolving, flexibility and a willingness to adapt are essential.

Key responsibilities

You will:

• Welcome visitors, students and customers to the College and act as a professional first point of contact.


• Identify customer needs and take appropriate action to ensure they receive the help and information they require.


• Respond to initial course enquiries, providing accurate and appropriate advice and information.


• Open and close reception and customer service areas, ensuring appropriate security and daily checks are completed.


• Provide administrative and clerical support, including answering telephone calls, dealing with correspondence and handling incoming and outgoing mail.


• Support the College cash office function, including collecting monies and paying petty cash in accordance with College policies and procedures.


• Assist learners with the production of ID badges and ensure information held on College systems is accurate.


• Support the day-to-day operation of staff and visitor car parking arrangements.


• Assist with the distribution and receipt of materials to and from staff and students.


• Receive student assignments and ensure they are processed promptly and efficiently.


• Provide assistance to internal and external auditors when required.


• Undertake other duties as necessary to support the delivery of a high‑quality, flexible customer service.

About you

We are looking for someone who is friendly, approachable and committed to delivering excellent customer service.

You will be able to:

• Communicate confidently and professionally with a wide range of people.


• Listen to customers, understand their needs and provide appropriate support.


• Remain calm, helpful and professional, including when dealing with challenging or busy situations.


• Work accurately and efficiently when undertaking administrative tasks.


• Handle confidential and sensitive information appropriately.


• Use IT systems confidently and be willing to learn new systems and processes.


• Work effectively as part of a team while also being able to use your own initiative.


• Manage competing priorities and respond positively to changing requirements.


• Demonstrate a commitment to equality, diversity and safeguarding.


• Maintain high standards of customer care and contribute to continuous improvement.

Previous experience in a customer service, reception, administration or education environment would be beneficial.

The benefits of working for us?

• 28 days annual leave plus bank holidays and Christmas closure


• Occupational sick pay


• Teachers or Local Authority Pension Fund


• Flexible working


• Family Friendly Policy


• Special Leave of Absence


• Paid leave for religious festivals


• Sabbaticals


• Comprehensive induction and on‑going training


• Employee Assistance Programme


• Occupational Health Service


• Onsite gym


• Cycle to Work Scheme


• Onsite nursery


• Free onsite parking


• Option for first aid training and an annual allowance of £296 for first aid duties

NB: Due to business need, shortlisted candidates may be invited for interview before the closing date.

Please note that new guidance in Keeping Children Safe in Education 2024 requires us to carry out an online search as part of our due diligence on shortlisted candidates. This to enable us to identify any incidents or issues which have happened and are publicly available online which we might want to explore at interview. Once shortlisting has taken place, this search will be carried out for all candidates who will attend an interview.