Customer Service Advisor

JR United Kingdom; Saltash; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join an innovative mobile technical team where your problem-solving skills can shine! This role offers a chance to help customers navigate their mobile technology challenges, ensuring they stay connected with loved ones. With a starting salary that grows with your experience, and a range of flexible working options, you can balance your career with your personal life. Enjoy a supportive culture that encourages your growth, with benefits like online GP services, generous family leave, and discounts on products. Embrace the opportunity to make a difference every day!

Benefits

Online GP service

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• No specific experience required, just a helpful attitude.
• Ability to build relationships and communicate effectively.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Handle both simple and complex issues to keep customers connected.

Skills

Problem Solving

Customer Service

Communication

Technical Troubleshooting

Job description

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Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth? You’ll be talking over the phone to customers with various mobile tech-related queries. You could be helping someone with a simple device query or handling more complex issues to keep them connected with loved ones. Every day brings new challenges.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support your success, ensuring you don’t miss appointments or can attend to family emergencies. We offer options such as scheduling your own breaks, banking time, and occasional home working.

1. Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
2. Online GP service – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
3. Market-leading paid carer’s leave – up to 2 weeks off to support colleagues caring for family or friends who are disabled, ill, or elderly.
4. Family Leave – equalised maternity, paternity, and adoption leave, offering all parents 18 weeks of full pay and 8 weeks of half pay in the first year, whichever way they choose to grow their family.
5. Hugediscounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
6. Support to carve your own career path. We’re passionate about developing our people and will support your career aspirations.
7. Season Ticket Travel Loan – funds to pay for your commute upfront, making a real difference.
8. Volunteering days – opportunities to give back to your local community.
9. Optional private healthcare and dental coverage to protect you and your family.

Along with these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?