Customer Service Advisor

TieTalent; Gunnislake; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a supportive Mobile Technical Team in Plymouth, helping customers with various mobile technology queries. This role requires strong problem-solving skills and provides a flexible work environment, alongside a competitive salary with opportunities for growth. Ideal for individuals who are naturally helpful and enjoy building relationships.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for simple device questions and complex issues.

Skills

Customer Service

Mobile Technology

Problem Solving

Job description

About

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Plymouth, where you'll be talking over the phone to customers with various mobile tech-related queries. You might help someone with a simple device question or assist with more complex issues to keep them connected with loved ones. The role offers variety and the chance to make a real difference.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand that life never stands still. This opportunity is designed with flexibility in mind, offering support to help you succeed. We provide options such as scheduling your own breaks, banking time, and occasional home working.

Benefits

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, supporting all parents regardless of how they choose to grow their family.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to carve your own career path. We are passionate about developing our people.
• Season Ticket Travel Loan to help cover commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Our team culture is supportive and meaningful, with tailored training to help you build a lasting career. What are you waiting for?

Nice-to-have skills

• Customer Service
• Mobile Technology
• Problem Solving

Location

Gunnislake, England

Work experience

• Mobile Engineering

Languages

• English