Customer Service Advisor

JR United Kingdom; Ivybridge; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking individuals who enjoy solving problems and have a knack for technology to join their Mobile Technical Team. This dynamic role offers the chance to assist customers with various mobile tech-related queries, ensuring that they stay connected with their loved ones. With a focus on flexibility and support, the position provides opportunities for career development and a vibrant team culture. If you have a naturally helpful disposition and a desire to learn, this could be the perfect opportunity for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience is required; training will be provided.
• Helpful, calm demeanor with strong relationship-building skills.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help resolve simple device issues and more complex problems.

Skills

Problem-solving

Customer service

Communication

Technical troubleshooting

Job description

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Are you someone who likes solving problems?

Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Plymouth, where you'll assist customers over the phone with various mobile tech-related queries. Whether helping with simple device issues or more complex problems, your support helps keep people connected with their loved ones. The role is dynamic and varied.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

Work Flexibility and Support

We understand life is unpredictable. This role is designed with flexibility in mind, offering support to ensure you can attend appointments or manage family emergencies. Options include scheduling your own breaks, banking time, and occasional home working.

Benefits

1. Starting salary of £25,087, increasing to £25,684 after 8 months, plus incentives and bonuses.
2. Online GP access 24/7 for you and your immediate family, fully funded.
3. Market-leading paid carer’s leave, up to 2 weeks, for supporting family or friends in need.
4. Family leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
5. Discounts on EE & BT products, saving you hundreds of pounds annually.
6. Support for your career development within EE.
7. Season Ticket Travel Loan to help with commuting costs.
8. Volunteering days to give back to your community.
9. Optional private healthcare and dental insurance for you and your family.

Alongside these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?