Customer Service Advisor

WMJobs; Rugby; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a forward-thinking organization as a Customer Service Advisor in Rugby, where your skills will make a real difference in the community. This role involves responding to a variety of customer inquiries and providing support across multiple channels, including face-to-face, phone, and email. With a commitment to personal development and wellbeing, you'll benefit from generous annual leave, a robust pension scheme, and numerous learning opportunities. If you're passionate about customer service and eager to contribute to a thriving borough, this is the perfect opportunity for you.

Benefits

35 days annual leave

Generous Local Government Pension Scheme

Annual leave purchase scheme

Structured Induction Program

Learning and Development opportunities

Payment of professional subscription

Family Friendly Policies

Independent Support for health & wellbeing

Generous compassionate leave

Retail Discounts

Qualifications

• Experience in a busy customer service environment.
• Good communication skills, especially over the phone.

Responsibilities

• Respond to customer enquiries about services like refuse, recycling, and council tax.
• Help customers access and pay for services via various channels.

Skills

Customer Service Experience

Communication Skills

Computer Literacy

Customer Contact Management Systems

Tools

Multi-function Telephony Systems

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Rugby Borough Council,

Customer Service Advisor

£25,183 - £27,269 (Pay award pending)

Full Time – 37 hours a week

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About The Role

You will be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few.

You will also be helping customers to access and pay for services face to face, via the telephone and email customer channels. Agile working will be considered when fully trained.

About You

If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.

Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential as full training will be provided.

You will need to be good at communicating with customers, primarily over the telephone but also through other channels such as email and face to face and be able to deal with their enquiries efficiently.

You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ‘Customer First’ attitude to working.

We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.

Benefits

• 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Annual leave purchase scheme
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

Referrals increase your chances of interviewing at WMJobs by 2x

Get notified about new Customer Service Advisor jobs in Rugby, England, United Kingdom.

Coventry, England, United Kingdom 2 weeks ago

Coventry, England, United Kingdom 1 month ago

Stratford-Upon-Avon, England, United Kingdom 1 month ago

Broughton Astley, England, United Kingdom 3 weeks ago

Coventry, England, United Kingdom 1 week ago

Northampton, England, United Kingdom 1 week ago

Customer Relationship Executive - Retail and National Support (12 month fixed-term contract)

Banbury, England, United Kingdom 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.