Customer Service Advisor

We Manage Jobs(WMJobs); Rugby; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a forward-thinking organization dedicated to community growth as a Customer Service Advisor. In this full-time role, you'll be part of a dynamic team, responding to a variety of customer inquiries regarding refuse, recycling, council tax, and more. With a focus on personal development, you'll receive comprehensive training to enhance your skills. Enjoy generous benefits including 35 days of annual leave, a Local Government Pension Scheme, and opportunities for learning and development. If you have a passion for customer service and a commitment to helping others, this role is perfect for you.

Benefits

35 days annual leave

Generous Local Government Pension Scheme

Annual leave purchase scheme

Structured Induction Program

Learning and Development opportunities

Payment of professional subscription

Family Friendly Policies

Independent Support for health & wellbeing

Generous compassionate leave

Retail Discounts

Qualifications

• Experience in a busy customer service environment.
• Ability to communicate effectively with customers.

Responsibilities

• Responding to customer enquiries about various council services.
• Helping customers access and pay for services via multiple channels.

Skills

Customer Service Experience

Computer Literacy

Communication Skills

Multi-function Telephony Systems

Customer Contact Management Systems

Job description

Customer Service Advisor

£25,183 - £27,269 (Pay award pending)

Full Time – 37 hours a week

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

You will be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few.

You will also be helping customers to access and pay for services face to face, via the telephone and email customer channels. Agile working will be considered when fully trained.

About you

If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.

Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential as full training will be provided.

You will need to be good at communicating with customers, primarily over the telephone but also through other channels such as email and face to face and be able to deal with their enquiries efficiently.

You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a ‘Customer First’ attitude to working.

We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.

Benefits

• 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Annual leave purchase scheme
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more