Customer Service Advisor

Confidential; Redditch; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Free on-site parking

Immediate start

Job summary

Confidential in Redditch is seeking a Customer Service Advisor to handle enquiries by phone and email, ensuring clear communication between clients and the organisation. This temporary role focuses on delivering accurate information and friendly support to boost customer satisfaction.

You will log and update records, resolve complaints by directing to the right teams, monitor orders, and collaborate with internal colleagues to meet service delivery targets.

Qualifications

• Experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to work under pressure in a busy environment.
• Proficiency with computer systems and customer management tools.
• Organised and detail-oriented approach.

Responsibilities

• Respond to customer enquiries via phone and email promptly and professionally.
• Provide accurate product and service information to customers.
• Log and update customer records in the system efficiently.
• Resolve customer complaints or escalate to the appropriate team.
• Collaborate with internal teams to ensure timely resolution of issues.
• Monitor order statuses and provide updates to customers.
• Support the team in meeting service delivery targets.
• Maintain a high level of attention to detail in all tasks.

Skills

Communication skills

Problem solving

CRM tools

Attention to detail

Organised

Professional attitude

Job description

As a Customer Service Advisor in the industrial and manufacturing sector based in Redditch, you'll play a key role in handling customer queries and ensuring smooth communication between clients and the organisation. This temporary position focuses on providing accurate information and support to enhance customer satisfaction.

Client Details

This organisation operates within the industrial and manufacturing sector.

Description

• Respond to customer enquiries via phone and email promptly and professionally.
• Provide accurate product and service information to customers.
• Log and update customer records in the system efficiently.
• Resolve customer complaints or escape to the appropriate team as needed.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Monitor order statuses and provide updates to customers.
• Support the team in meeting service delivery targets.
• Maintain a high level of attention to detail in all tasks.

Profile

• Previous experience in a customer service role, preferably within the industrial or manufacturing sector.
• Strong communication and problem-solving skills.
• Ability to work well under pressure in a busy environment.
• Proficiency in using computer systems and customer management tools.
• An organised and detail-oriented approach to work.
• A positive and professional attitude towards customers and colleagues.

Job Offer

• Weekly pay.
• Free on-site parking.
• Immediate start.