Customer Service Advisor

Quickline Communications Limited; Redcar; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Customer Tech Support Advisor to provide essential support services for broadband, Wi-Fi, and VoIP solutions. The successful candidate will have strong customer service skills and a good understanding of connectivity issues. This role offers competitive benefits, a supportive work environment, and opportunities to contribute meaningfully to customer satisfaction.

Benefits

Pension – 5% employer / 5% employee contribution

WPA Health Scheme for health-related expenses

25 days annual leave + bank holidays

High Street Shopping Discount Scheme

Free Parking on site

Regular social events and company meetings

Thank Q Awards with cash prizes

Qualifications

• Experience in telecommunications or ISP environments preferred.
• Strong customer service skills are essential.
• Good understanding of broadband connectivity and basic network troubleshooting.

Responsibilities

• Provide first-line technical support for broadband, Wi-Fi and VoIP services.
• Follow structured processes to identify and resolve technical issues.
• Log all customer interactions for visibility and follow-up.

Skills

Customer Service

Technical Troubleshooting

Broadband Connectivity

Job description

Customer Tech Support Advisor

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services.

Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you.

This role is based onsite at Willerby.

Here’s why you’ll love this role…

• You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services.
• Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
• Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues
• Log all customer interactions, and outcomes in the system for visibility and follow-up
  
  

Here’s why you’ll be great in this role…

• Ideally you will have experience working withing telecommunications or ISP environments
• Strong customer service skills
• A good understanding of broadband connectivity and basic network troubleshooting
  
  

The Benefits…

• Pension – 5% employer / 5% employee contribution.
• WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
• Social Events – Summer and Christmas parties etc.
• Thank Q Awards – Monthly £50 winner, yearly £500 winner.
  
  

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.