Customer Service Advisor

Everywhen; Presteigne; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training

Flexible hours

Hybrid after probation

Industry qualifications

26 days holiday

Work with Everywhen

Job summary

Everywhen is seeking a motivated customer service specialist to join our contact centre team in a hybrid, office-based role with initial training provided. The position includes a base salary of £25,030 and a generous quarterly bonus, with hybrid working after a four-month probation period.

You will handle inbound/outbound calls, assist customers with quotes and motor insurance questions, and strive to deliver a consistently high standard of service while balancing sales and retention targets.

Responsibilities

• Handling inbound and outbound calls in a busy contact centre environment.
• Supporting customers with existing business quotes, supporting sales alongside general inquiries you will also deal with motor insurance queries.
• Delivering a highly customer-focused service every time.
• Balancing sales, retention, and productivity targets.
• Bonus is paid quarterly based on performance across sales, retention, and productivity.

Job description

Location: Footman James- Waterfront Business Park, Brierley Hill

Salary: £25,030 + generous quarterly bonus (OTE up to £29,030)

Hours: Full‑time on a rota basis between 9am–6pm, plus one Saturday in every three (Time given back in lieu)

Why You’ll Love It

• Full training and ongoing support
• Flexible working that fits around your life
• Hybrid working after successful 4‑month probation
• Career growth + industry qualifications (CII or ACII)
• 26 days holiday + 8 bank holidays (increasing with service)
• Work with Everywhen (formerly Towergate & Ardonagh), the UK’s largest independent insurance broker

What You’ll Be Doing

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with existing business quotes, supporting sales alongisde general inquires you will also deal with motor insurance queries
• Delivering a highly customer‑focused service every time
• Balancing sales, retention, and productivity targets
• Bonus is paid quarterly based on performance across sales, retention, and productivity.

Training & Working Pattern

Start date: 8th December 2026

• Full training provided (office‑based initially)
• Hybrid working available after successfully completing probation (4 months)

Interviews: Taking place soon — early applications encouraged!

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.