Senior Account Handler

Everywhen; Presteigne; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Wellbeing support

Volunteer day

Spotlight Awards

Career progression

Professional qualifications

Job summary

Everywhen in the UK is seeking an Insurance Account Handler to manage a designated client portfolio, building strong relationships and delivering excellent insurance solutions. The role offers a Monday-Friday schedule, weekends off, a competitive salary based on experience, and a flexible hybrid approach.

Ideal candidates will have insurance industry experience, a proactive attitude, and a willingness to pursue CII or ACII qualifications.

Qualifications

• Insurance industry experience is essential.
• Positive, proactive attitude with a drive to deliver the best client experience.
• Willingness to pursue qualifications such as CII or ACII with employer support.
• Confident in communication over the phone and face-to-face.
• Collaborative spirit and resilience in a fast-paced environment.
• Integrity and honesty in a regulated industry.

Responsibilities

• Be the go-to person for a designated portfolio of clients and support their insurance needs.

Skills

Insurance experience

Communication skills

Customer service

Proactive attitude

Integrity & honesty

Team collaboration

Education

CII/ACII qualifications

Job description

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Dudley.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with your insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get In Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.