Account Handler

Everywhen; Dumfries; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Career progression

CII/ACII qualifications

Pension scheme

Wellbeing support (24-hour)

Job summary

Everywhen Insurance Brokers is looking for a proactive and detail-oriented Account Handler to join our team in Telford, delivering outstanding service to our commercial motor insurance clients.

You'll handle client calls, assess premiums, negotiate payments, cross-sell policies, and promote risk management measures. We offer training, a supportive environment, and opportunities for career progression within the Group.

Qualifications

• Experience in insurance is advantageous but not required; full training will be provided.
• Commercial Motor knowledge is beneficial but not essential.
• Ability to build relationships and trust with clients and colleagues.

Responsibilities

• Dealing with client calls (inbound and outbound) to process/manage their insurance.
• Calculating, negotiating and delivering premiums and agreeing payment methods.
• Cross-selling policies the client does not currently have.
• Offering risk management measures such as Driver Training and Driver CPC courses.
• Achieving KPI's / targets - role specific.

Skills

Confident telephone manner

Interpersonal skills

Target-driven

IT literacy

Team player

Job description

Are you an experienced insurance professional with a strong understanding of the Commercial Motor market? Everywhen Insurance Brokers is looking for a proactive and detail-oriented Account Handler to join our team and help deliver outstanding service to our clients based in Telford.

This is a fantastic opportunity to work in a collaborative environment where your expertise and initiative will be valued and supported.

Responsibilities Include

• Dealing with client calls (inbound and outbound) in order to process/manage their insurance.


• Calculating, negotiating and delivering premiums and agreeing payment methods.


• Cross-selling policies the client does not currently have.


• Offering risk management measures such as Driver Training and Driver CPC courses.


• Achieving KPI's / targets - role specific.

Key Skills / Attributes

• A confident telephone manner.


• Strong interpersonal skills with the ability to build relationships and trust.


• The ability to thrive in a fast-moving, target-driven environment.


• Good IT literacy.


• A strong team ethos.

Insurance knowledge is advantageous, but not essential, as full training will be given.

Benefits

In return, you will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the benefits are:

• Holiday entitlement of 26 days plus bank holidays


• Opportunity to progress your career across the entire Group


• Gain CII or ACII qualifications to boost your knowledge and career prospects


• Pension scheme for when you feel it’s time to retire


• 24-hour support for physical and mental wellbeing


• 1 days paid volunteering day to give back to our communities


• The Spotlight Awards, where we shine a light on the brightest talent across our group

#AIB #Hybrid INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.