Customer Service Advisor

Everywhen; Stevenage; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Everywhen is seeking an Insurance Customer Service Advisor in Stevenage to assist policyholders with empathy and accuracy. You will handle inbound and outbound calls, provide clear advice on policies, resolve questions promptly, and update customer records with precision.

You must have at least 12 months in an insurance role, excellent telephone manner, and strong written communication, contributing to a supportive, high‑performing team.

Qualifications

• Minimum 12 months experience in an insurance role (personal lines such as motor or home insurance is ideal).
• Excellent telephone manner and strong written communication skills.
• Ability to work in a fast-paced environment while delivering outstanding service.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide clear, accurate advice and support to customers on their insurance policies.
• Resolve queries efficiently while maintaining compliance with industry standards.
• Update and maintain customer records with precision and attention to detail.

Skills

Insurance experience

Telephone manner

Written communication

Attention to detail

Job description

Are you passionate about delivering exceptional customer service and have experience in the insurance industry? We’re looking for an Insurance Customer Service Advisor to join our dynamic team and make a real impact.

What You'll Do

• Handle inbound and outbound calls with professionalism and empathy.
• Provide clear, accurate advice and support to customers on their insurance policies.
• Resolve queries efficiently while maintaining compliance with industry standards.
• Update and maintain customer records with precision and attention to detail.

What We're Looking For

• Minimum 12 months experience in an insurance role (personal lines experience such as motor or home insurance is ideal).
• Excellent telephone manner and strong written communication skills.
• Ability to work in a fast-paced environment while delivering outstanding service.
• Strong problem-solving skills and attention to detail.
• Please note: We’re looking for candidates with insurance experience

Why join us?

• A supportive team environment where your expertise is valued.
• Opportunities for career development and progression.
• Competitive benefits package.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.