Customer Service Advisor

Scottish and Southern Electricity Networks; Portsmouth; On-site; GBP 28,000 - 33,000; Part time

Job summary

A leading energy company is seeking a passionate Customer Service Advisor for a part-time role in their contact centre. The position involves handling customer inquiries related to power outages and providing essential support. Ideal candidates will possess strong communication skills and experience in customer service, contributing to a dedicated team focused on delivering excellent service.

Benefits

Discounts on healthcare and gym memberships

Wellbeing benefits like online GP and counseling

Interest-free loans

Family entitlements including maternity, adoption, and paternity leave

Qualifications

• Experience in a customer-focused role, preferably in a fast-paced environment.
• Excellent verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Handling inbound and outbound calls regarding power cuts.
• Providing updates and support to vulnerable customers.
• Managing customer complaints and maintaining service standards.

Skills

Verbal communication

Organizational skills

Self-motivation

Time management

Multitasking

Job description

Base Location:

Havant, Penner Road

Salary:

£28,072 - £32,605 pro rata plus a range of other benefits to support your family, finances, and wellbeing.

Working Pattern:

12-month fixed-term contract | Part-time - weekends - 16 hours | Office based

We are looking for a Customer Service Advisor to join our team!

The Customer Contact Centre is the first point of contact for customers experiencing power cuts or external electrical issues. We operate in all hours and weather conditions to ensure our customers are never without power.

Our Customer Service Call Advisors are central to our business; they are often the first point of contact for customers. We need passionate, enthusiastic individuals like you to join our team.

Our contact centre is open 24/7. This role involves weekend work – Saturday and Sunday, with two 8-hour shifts scheduled between 07:00 and 23:00.

Key Responsibilities Include:

• Handling inbound calls and making outbound calls to customers with power cuts or electrical emergencies.
• Providing updates, welfare support, and prioritizing vulnerable customers.
• Managing customer complaints and maintaining excellent service standards.
• Identifying vulnerabilities during calls and offering appropriate support.

You Have:

• Experience in a customer-focused role, preferably in a fast-paced or contact centre environment.
• Excellent verbal communication skills for engaging with a variety of customers.
• Organizational skills, flexibility, self-motivation, and good time management.
• Ability to work independently and as part of a team.
• Good computer skills, multitasking ability, and adaptability to support colleagues and meet customer service goals.

About SSE:

SSE aims to be a leading energy company in a net-zero world, transforming the grid for greener electricity and investing heavily in energy infrastructure. SSEN Distribution, part of SSE, powers 3.9 million UK homes and businesses with a team of over 4,200 professionals committed to reliable electricity supply and low-carbon innovation.

Flexible Benefits:

Enjoy discounts on healthcare and gym memberships, wellbeing benefits like online GP and counseling, interest-free loans, and family entitlements including maternity, adoption, and paternity leave.

Equal Opportunity Employer:

SSE supports reasonable adjustments and promotes an inclusive workplace. Contact [e-mail] or 01738 344051 for support needs.

We welcome applications from diverse backgrounds and are committed to equal opportunities.

Ready to Apply?

Submit your online application via the Apply Now button. We will contact shortlisted candidates after the closing date. Successful applicants will undergo criminality and credit checks before starting.