Customer Service Advisor

SSE plc; Portsmouth; On-site; GBP 28,000 - 33,000; Part time

Job summary

SSE plc is seeking a part-time Customer Service Advisor for their contact centre located in Havant. This role involves assisting customers experiencing power outages and providing vital support. The ideal candidate will possess strong communication skills and a customer-focused mindset, working weekends to ensure customer satisfaction.

Benefits

Discounts on private healthcare

Free online GP service

24/7 counselling service

Interest-free loans on tech

Cycle to Work scheme

Generous family entitlements

Qualifications

• Previous experience in a customer focused role, preferably in a contact centre.
• Ability to communicate with various customers over the phone.
• Organized, flexible, and self-motivated.

Responsibilities

• Taking inbound and making outbound calls to customers experiencing power cuts.
• Providing regular updates and support to customers.
• Identifying vulnerabilities and offering appropriate support.

Skills

Verbal communication

Customer focus

Time management

Organizational skills

Multitasking

Job description

Base Location:Havant, Penner road

Salary: £28,072 - £32,605 pro rata + a range of other benefits to support your family, finances and wellbeing.

Working Pattern:12-month fixed term contract | Part-time - weekends - 16 hours | Office based

We are looking for a Customer Service Advisor to join our team!

The Customer Contact Centre is the first point of contact for any customers who are experiencing a power cut or external electrical issues. We work in all hours, and through all weathers, ensuring our customers are never without power.

Our Customer Service Call Advisors are at the heart of our business; you're often the first person our customers speak to, and so we need passionate, enthusiastic individuals like you to join our team.

Our contact centre is open 24/7. This role will be weekend work – Saturday and Sunday, two 8 hour shifts scheduled between 07:00am and 23:00pm.

Key responsibilities will include:

• As part of our customer contact centre you will be taking inbound calls from and making outbound calls to customers who have a power cut or are experiencing another electrical emergency.
• Talking to our customers when they experience an issue with their electricity supply, providing them with regular updates, offering welfare and support for priority service customers.
• Deal with customer complaints as the first point of contact and be responsible for maintaining a 1st class service to all our customers.
• It is important to us that we support our most vulnerable customers, we will rely on you to identify when there is a vulnerability at a property during your call so it is key that you are able to confidently talk to customers about their vulnerabilities and the support we can offer.

You have:

• Previous experience in a customer focused role, preferably with experience working within a fast paced or contact centre environment.
• The ability to communicate with a variety of customers over the phone, therefore excellent verbal communication skills are essential.
• We are looking for someone who is organised, flexible and self-motivated, with strong time management skills.
• You should be able to demonstrate the ability to work independently and within a team.
• You must have good computer skills and have the ability to multitask and think on your feet including the flexibility to support your colleagues, provide information to other teams and focus on delivery of customer service goals.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact [e-mail]/01738 344051 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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