Customer Service Advisor

TN United Kingdom; Peacehaven; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic Property Management Team as a Customer Service Specialist, where your enthusiasm and motivation will shine. This role offers full training and a clear career pathway within a leading estate agency. You'll be the central point of contact, managing queries and ensuring first-class service to clients. With a focus on customer retention, you'll coordinate repairs, conduct property visits, and provide support to landlords and tenants. If you're ready to thrive in a fast-paced environment and make a difference in property management, this is the opportunity for you!

Benefits

Full training and development opportunities

Comprehensive understanding of the estate agency business

Clear career pathway

Qualifications

• Strong customer service skills and confident communication.
• Ability to stay calm under pressure and excellent negotiation skills.

Responsibilities

• Manage queries from clients and staff effectively.
• Coordinate repairs and maintenance, keeping customers updated.
• Conduct regular property visits and assist with tenancy queries.

Skills

Customer Service Skills

Communication Skills

Negotiation Skills

Organizational Skills

Analytical Abilities

Job description

Job Title: Customer Service Specialist / Property Manager

We are seeking an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Specialist (also known locally as a Property Manager) to join our Property Management Team within the Lettings Department in Peacehaven. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.

What's in it for you as a Property Manager?

• Full training and development opportunities
• A comprehensive understanding of the estate agency business
• Full company briefings
• A clear career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact, managing the effective resolution of queries from clients and staff
• Coordinate urgent and routine repairs and maintenance
• Liaise with tradespeople/contractors and keep customers updated
• Organise safety inspections and manage remedial works
• Conduct regular property visits and liaise with landlords
• Assist customers with general tenancy queries
• Carry out weekly partnership calls with colleagues and welcome calls with new customers
• Respond promptly and courteously to communication with landlords, tenants, contractors, and internal partners
• Provide first-class service to maximise customer retention
• Meet personal and team deadlines, maintain service levels, and achieve KPIs

Skills and Experience Required

• Strong customer service skills and confident communication
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical abilities

About Connells Group

Connells Group, founded in 1936, is one of the largest and most successful estate agency and property services providers in the UK, with over 1,250 branches. The Group offers expertise in residential sales and lettings, as well as services including new homes, mortgage services, surveying, conveyancing, and more.

Connells Group UK is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.