Customer Service Advisor

Halfords; Paisley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive service company offers a Customer Service Advisor role, where you'll be the face for customers, managing bookings and addressing technical queries. Join a dynamic team with opportunities for career growth, generous benefits including bonuses, discounts, and a commitment to inclusivity.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries, shopping, and more

Family & Friends Discount Events

Opportunity to buy a Trade Price Bike

Financial planning support via Wagestream

GP Access 24/7

Discount on shares in the Share save scheme

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record in delivering excellent customer service.
• IT literate and able to handle difficult situations calmly.
• Experience working towards targets, ideally in an Autocentre.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.
• Provide excellent customer service in a fast-paced environment.

Skills

Excellent customer service

IT literacy

Professional handling of difficult situations

Target achievement

Experience in Autocentre environment

Full drivers licence

Job description

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We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.