Customer Service Advisor

Brightwork Limited; Paisley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company is seeking a Customer Service Administrator in Paisley for an ongoing, temporary, full-time role. The position involves providing administrative support, handling customer service inquiries, and processing information compliance. Ideal candidates should have strong customer service and administrative skills, and be able to work under pressure.

Qualifications

• Previous customer service experience required.
• Strong administrative skills are essential.
• Experience with databases and generating reports is beneficial.

Responsibilities

• Processing and uploading sensitive information onto databases.
• Investigating and resolving complex customer account queries.
• Managing a busy workload and prioritizing tasks.

Skills

Customer Service

Administrative Skills

Data Management

Problem Solving

Job description

Brightwork has an excellent opportunity for a Customer Service Administrator to join our client in Paisley.

This is an ongoing temporary, full-time role based on-site at their office. Hours of work will be Monday to Friday during business hours.

Working within their busy offices, the successful candidate will join the team in providing key support to their administration department. Duties will include:

1. Accurately processing and uploading sensitive information onto internal databases while maintaining compliance standards.
2. Dealing with a high volume of information and requests, ensuring they are processed in line with SLAs.
3. Managing a busy workload by prioritizing tasks and working to deadlines.
4. Acting as a main point of contact for the department.
5. Investigating and resolving complex customer account queries/issues.

The ideal candidate will have:

• Previous customer service experience and strong administrative skills.
• Excellent customer service skills and the ability to handle enquiries while using internal systems.
• Experience working with databases and generating reports.
• The ability to work well under pressure and quickly learn new systems and processes.

The successful candidate must hold a current basic Disclosure Scotland check or be willing to apply for one.

If interested, please submit your CV to Brightwork today!

Brightwork operates as an employment business for this temporary role.