Casual Customer Contact Advisor - Norwich

Norse Group LTD; Norwich; On-site; GBP 17,000 - 21,000; Part time

Job summary

Norse Group LTD in Norwich is seeking a reliable Casual Customer Contact Advisor to join our team during busy periods and to cover staff absences. You will handle customer enquiries, update records, and support the day-to-day operation of the Contact Centre.

This role offers flexible hours, weekend and bank holiday work, and the opportunity to gain experience across our nationwide residential and commercial client base. Basic IT skills and a professional, helpful manner are essential.

Qualifications

• Basic IT skills and confidence using a computer.
• Good written communication and data entry accuracy.
• Methodical, organised approach with strong attention to detail.
• Willingness to learn new systems and procedures.

Responsibilities

• Be available to work on a casual, ad hoc basis to support busy periods and cover staff shortages, particularly at weekends and on Bank Holidays.
• Accurately enter customer enquiry details onto our bespoke database and update records as required.
• Record and maintain information in accordance with standard operating procedures.
• Follow instructions and ensure all work is completed accurately and within the required timescales.
• Carry out general administrative duties to support the day-to-day operation of the Customer Contact Centre.
• Maintain a professional and helpful approach when dealing with colleagues and customers, where required.

Skills

Basic IT skills

Microsoft Office

Written communication

Attention to detail

Reliability

Flexibility

Teamwork

Independent work

Tools

Microsoft Office

Job description

Casual Customer Contact Advisor required in Norwich

Norwich, Norfolk – NR6 6EQ

£12.83 per hour

Casual Contract

The Customer Contact Centre operates 24 hrs a day, 365 days a year. We provide 24/7 support to all our clients Nationwide, from both residential and commercial properties. We are looking for a reliable and enthusiastic Casual Customer Contact Advisor to provide additional support to the team during busy periods and to cover staff absences.

This position is being offered on a casual basis, with hours offered according to business needs. Flexibility to work weekends and Bank Holidays is particularly important, as this is when additional support is most likely to be required.

Role Responsibilities

• Be available to work on a casual, ad hoc basis to support busy periods and cover staff shortages, particularly at weekends and on Bank Holidays.
• Accurately enter customer enquiry details onto our bespoke database and update records as required.
• Record and maintain information in accordance with standard operating procedures.
• Follow instructions and ensure all work is completed accurately and within the required timescales.
• Carry out general administrative duties to support the day-to-day operation of the Customer Contact Centre.
• Maintain a professional and helpful approach when dealing with colleagues and customers, where required.

Our Successful Candidate

• Basic IT skills, including familiarity with Microsoft Office and confidence using a computer.
• Good written communication skills and the ability to enter information accurately.
• A methodical and organised approach to work, with good attention to detail.
• A reliable and flexible attitude, with a willingness to learn new systems and procedures.
• The ability to follow instructions and work both independently and as part of a team.
• A polite, professional, and helpful manner.
• The ability to manage workload effectively and maintain accuracy when working under pressure.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment, and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the date you apply, please assume that your application has not been successful and will not be progressed to the next stage.