Customer Service Advisor

Pertemps; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Newport is seeking a Customer Service Advisor to join their team. This role involves creating quotations, handling customer queries, and collaborating with the planning department to ensure smooth operations. Ideal candidates should possess excellent communication skills and be proficient in Microsoft Office, with a keen focus on customer service.

Qualifications

• Excellent communication and interpersonal skills for customer service.
• Ability to manage time effectively to meet deadlines.
• Proficient in Microsoft Office and Excel.

Responsibilities

• Create quotations and efficiently communicate with the planning department.
• Process and address requests and queries from customers.
• Work independently and as part of a collaborative team.

Skills

Customer service

Communication

Interpersonal skills

Time management

Proficient in Microsoft Office

Job description

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Job Vacancy: Customer Service Advisor
Location: Newport
Pay Rate: £13.13 per hour

About the Role:

We are currently seeking a dedicated and detail-oriented individual to join our client's team. As a Customer Service Advisor, you will be responsible for creating, validating, and handling queries from customers and internal teams within the planning department. You will also support planning by processing information and passing it over to them. As you gain more experience, you will begin communicating directly with customers and creating quotations for them.

Key Responsibilities:

• Create quotations and efficiently communicate with the planning department and customers regarding their quotes.
• Process and address requests and queries from customers, the planning department team, and other industry parties.
• Work independently as well as part of a collaborative team to meet targets.
• Ensure all tasks are completed with a customer-focused approach, dealing with customer queries effectively.

Skills and Experience:

• Proficient in Microsoft Office and Excel (ability to work with reports and spreadsheets).
• Ability to work independently and manage time effectively to meet deadlines.
• Excellent communication and interpersonal skills for customer service and stakeholder management.

If you have the relevant experience and are looking for an exciting new opportunity, we'd love to hear from you!