Customer Service Advisor

Olleco; Newport; On-site; GBP 26,000 - 31,000; Full time

Job summary

Olleco is seeking an office-based Customer Service Advisor in Newport. The successful candidate will provide exceptional customer service, handle various inquiries, and support operational teams in a fast-paced environment. This role offers opportunities for growth and contributes to sustainability efforts in the recycling and renewable energy sector.

Benefits

Pension

BUPA Medical Cash Plan

Life Assurance

22 Days’ Holiday (rising with service)

Enhanced Maternity / Paternity pay after qualifying service

Qualifications

• Previous experience in a customer service or sales role, ideally phone based.
• Good written and verbal communication skills.
• Ability to work in a busy office environment.

Responsibilities

• Handle inbound and outbound calls as part of the phone-based customer service role.
• Build rapport with customers and manage their accounts effectively.
• Collaborate with operational departments to enhance customer service efficiency.

Skills

Communication

Customer Engagement

Problem Solving

Education

GCSEs in English and Maths at grade C /4 or equivalent

Job description

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Newport, NP19 4PL

£26,416 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.

We are recruiting for an office based Customer Service Advisor to join a friendly, focused and supportive team.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

As a Customer Service Advisor at our Newport depot, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

A little bit about the role:

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You’ll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
• You'll work as part of a team supporting with Customer Service projects across the business

What we are looking for:

• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

With over 1,000 colleagues in multiple sites nationwide Olleco offers stability and opportunity for developing your future career.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

If you are interested in joining the Olleco team, please apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.