Customer Service Advisor

BT Group; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Advisor in Newcastle upon Tyne. This permanent full-time role offers training for those with strong problem-solving skills and a supportive team environment. Enjoy competitive pay, benefits like online GP access, and career development opportunities.

Benefits

Online GP access for you and family

Market-leading carer's leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• Naturally helpful and calm.
• Able to build relationships.

Responsibilities

• Handle broadband tech-related queries over the phone.
• Assist customers with simple and complex issues.

Skills

Problem Solving

Relationship Building

Communication

Job description

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Customer Service Advisor

Posting Date: 22 May 2025

Unit: Consumer

Location:

Contact Centre (EE), Newcastle, United Kingdom

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Start Date: July 2025

Why this job matters

Are you someone who enjoys solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or handling more complex issues, supporting the customer throughout.

No specific experience is required. If you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.

We offer flexibility to support your life outside work. This includes scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video, fully funded for you and your immediate family.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family Leave—up to 18 weeks full pay and 8 weeks half pay in the first year, for all parents.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support for career development and growth within EE.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?