Customer Service Advisor

TieTalent; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading technology company as a Customer Service Technical Advisor in North Tyneside, where you'll assist customers with broadband-related inquiries. This entry-level role offers extensive training, flexibility in scheduling, and a great starting salary with the potential for bonuses, creating an excellent opportunity for someone looking to start their career in tech support.

Benefits

Competitive salary with potential bonuses

Online GP access

Market-leading paid carer's leave

Family leave benefits

Employee discounts

Career development support

Travel loan support

Volunteering days

Optional private healthcare

Qualifications

• No specific experience needed; training provided.
• Helpful, calm demeanor and relationship-building skills are essential.

Responsibilities

• Handle customer queries related to broadband technology.
• Provide support over the phone for troubleshooting.

Skills

Customer Service

Technical Troubleshooting

Education

No specific experience required

Job description

3 days ago Be among the first 25 applicants

About

About

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Start Date: July 2025

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in North Tyneside. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of£25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
  
  

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Nice-to-have skills

• Customer Service
• Broadband
• Sunderland, England
  
  

Work experience

• Other Sales
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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