Customer Service Advisor

Anderson Wright Consulting Ltd

Newcastle-under-Lyme

On-site

GBP 23,792 - 29,079

Full time

14 days+

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Benefits offered by this job

20 days holiday plus Bank Holidays

Onsite Parking

Ongoing training and support

Fun days and events

Job summary

A dynamic consulting agency is seeking a Customer Service Advisor in Newcastle-under-Lyme. The ideal candidate will be customer-focused, possess excellent communication skills, and thrive in a fast-paced environment. This role offers a competitive salary of £26,436 plus commission, ongoing training, and a supportive team atmosphere. Opportunities for career advancement and fun team events are also available, making it a fantastic opportunity for motivated individuals.

Qualifications

Excellent communication skills and customer focus are essential.
Self-motivated and able to manage complaints professionally.
Must be a team player and work in a fast-paced environment.

Responsibilities

Engage with customers to provide exceptional support and service.
Promote and sell products, achieving sales targets.
Collaborate with team members to improve service and sales.

Skills

Excellent communication skills

Customer focused

Self-motivated

Team player

Able to work in a fast-paced environment

Excellent PC skills

Problem solver

Job description

CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION

Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.

COMPANY BACKGROUND

Our client is an independent company that works on a national basis.They offer a market leading customer service experience.Great customer service is at the heart of the business.They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service.This is a small business and every single employee is a member of the family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.
Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions.
Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.
Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.
Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.

CUSTOMER SERVICE REQUIREMENTS