Customer Service Advisor

Kier Construction; New Forest; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kier Construction is seeking a Customer Support Advisor for their MOJ and Home Office contract team in Dover. This role involves providing administrative and operational support, managing work orders, and ensuring efficient communication with customers. Ideal candidates will possess strong organizational and communication skills, and proficiency in Microsoft Office. Join a diverse and inclusive workplace that values potential and transferable skills.

Qualifications

• Excellent telephone manner and strong verbal, written, and interpersonal communication skills.
• Highly organized with strong attention to detail and accuracy in data entry.
• Proficient with Microsoft Office, especially Excel and Outlook.

Responsibilities

• Communicating with internal and external customers to manage work orders.
• Scheduling works to engineers or subcontractors and managing their availability.
• Monitoring inboxes, handling escalations or delays, and maintaining documentation.

Skills

Communication skills

Organizational skills

Attention to detail

Tools

Microsoft Office

Excel

Outlook

Job description

We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Dover.

Location: Dover

Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm

What will you be responsible for?

As a Customer Support Advisor, you'll be working within the MOJ and Home Office contract team, supporting them in delivering efficient administrative and operational support to meet service level agreements.

Your Day To Day Will Include

1. Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system
2. Scheduling works to Kier Engineers or subcontractors and managing their availability
3. Monitoring inboxes, phone cover, and handling escalations or delays
4. Reviewing performance reports and coordinating updates to improve outcomes
5. Supporting contract managers and maintaining accurate documentation and system records

What are we looking for?

This role of Customer Support Advisor is ideal if:

1. You have an excellent telephone manner and strong verbal, written, and interpersonal communication skills
2. You're highly organised with a strong attention to detail and accuracy in data entry
3. You're proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively

We value potential and transferrable skills at Kier. Even if you don't meet every requirement, please apply, and we can discuss your fit for the role.

Rewards And Benefits

We offer a wide range of benefits tailored to your needs. More information about our benefits can be found here.

Diversity and Inclusion

Making Kier a diverse and inclusive workplace is a top priority. We welcome applications from all backgrounds and are committed to fair hiring practices, including for disabled applicants, as part of our Disability Confident initiative. Our employees help shape our diversity and inclusion policies, and you can learn more about our initiatives here.

We look forward to your application. #joinkier